Sysaid For Case Management Software.
June 29, 2025

Sysaid For Case Management Software.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

We use Sysaid as our ticketing system and for our knowledge-based articles. For the most part, it works well for our needs, although there are a few minor hiccups here and there.

Pros

  • Ticketing
  • Knowledge Based Articles.
  • Reporting

Cons

  • Tickets Time out and do not save notes.
  • Randomly getting signed out.
  • Bullet points are finicky when creating articles.
  • Quick Ticketing Resolution.
  • Survey Responses.
  • Knowledge Base.
Sysaid allows us to do our ticketing and email communication all in one place.
It allows me to search and complete tasks promptly.
Sysaid is a more streamlined overall process than Zendesk.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

For the most part, it allows us to do what we need to do.

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Comments

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