SysAid - Customer Friendly Interface.
August 20, 2024

SysAid - Customer Friendly Interface.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

ITSM

Overall Satisfaction with SysAid

SysAid is our Service Management Tool. This tool effectively manages the life cycle of all Technology issues and Requests. SysAid is also used to manage our changes and problem tickets. The knowledge Database and our assets database are housed in SysAid.

Pros

  • Ticket management - SysAid manages the life cycle of tickets very well.
  • SysAid allows for customization.
  • SysAid ticket is also good with its reporting/ Analytics.

Cons

  • Feedback analysis/ survey reporting after ticket resolution.
  • Cost savings.
  • Improved service management tool for IT Satisfaction.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Sys Aid is well-suited for Ticket management. It can be customized to suit the companies' specific requirements and provides insightful analysis of ticket performance week on week. However, SysAid is currently less suited for managing the feedback mechanism after a ticket has been resolved, making it impossible to measure CX scores.

SysAid Feature Ratings

Incident and problem management
8.4
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
9
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
ITSM asset management
7.7
Configuration mangement
7
Asset management dashboard
7
Policy and contract enforcement
9
Change management
8.3
Change requests repository
9
Change calendar
7
Service-level management
9

Using SysAid

23000
  • Incident Management.
  • Request Fulfilment.
  • Change Management.
  • SysAid Co pilot suite.
That is because of its ease of use, ability to customize to suit the organization, and customer-friendly interface.

Comments

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