I miss you, MAP. Review from a former user.
December 17, 2014

I miss you, MAP. Review from a former user.

Michelle LeBlanc | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Sysomos MAP (legacy)

Overall Satisfaction with Sysomos MAP

Sysomos MAP is a fantastic intelligence gathering tool. At my previous employer, I frequently used this product for two reasons:
- Tracking success of a social media or PR campaign by looking at the growing number of mentions of a company name, hashtag or topic over time
- Doing new business research by discovering strengths and weaknesses of an organization based on social media chatter around their products or services or discovering trends in their industry
In both occasions, I found Sysomos MAP to be incredibly helpful. Being able to save searches and return to them over time was great, though I did wish for the ability to get a regular update mailed to me with new hits/data. The interface isn't the most user-friendly/visual in this space, but the quality of the data and speed of the product made that worthwhile for me. Their customer service is also top-notch: very helpful, friendly and quick to respond.
  • Huge amounts of data available across multiple channels (blogs, social. web, etc)
  • Price was not too expensive for my agency's needs
  • Speed of being able to quickly run searches and produce answers
  • Email alerts of recurring reports would be helpful
  • Speed in adding new social networks is sometimes slow
  • Visuals were lacking (downloadable reports weren't easy to read or print, graphics needed to be re-created by our designers to be client-friendly)
  • Ability to win new business with smart data
  • Ability to provide clients with fact-driven social media results
  • Ability to generate new content ideas for clients
Sysomos MAP offered a less expensive product and we already had a contract with them
If you are an agency that is interested in gathering social media data about your clients then Sysomos MAP is a great product. If you're looking for more of a social management tool then this isn't for you, though Sysomos does offer a different product for that.

Using Sysomos MAP

4 - Individuals in PR & New Business functions as well as myself in social media.