Tableau Desktop has unlocked the real information behind our data
Paul Elson | TrustRadius Reviewer
April 09, 2014

Tableau Desktop has unlocked the real information behind our data

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

8

Overall Satisfaction

We use Tableau Desktop across our IT and Business Analysis departments. We also use Tableau Server. It has revolutionised how we represent our internal and client facing data and use it to great effect for providing new insights to existing data. Highly recommended.
  • Makes it very easy to "blend" data from different places
  • Easy to connect to external data sources
  • Ease of creating visualisations
  • Saving and reusing data sources is not as easy as I would like
  • It's increased employee efficiency enormously
  • It's starting to get this new insights into data we didn't expect
  • Crystal Reports
When we eventually looked it up when we realised that it was much better than Crystal reports. It was so much better than Crystal reports there was no real comparison
Nothing springs to mind

Evaluation and Selection

Yes - We were using a combination of other separate tools to try and get information from our existing data and no single tool so when we implemented Tableau everything became much easier
  • Product Reputation
  • Vendor Reputation
  • Third-party Reviews
Will were given a glowing review of this product by a third party we knew and it stood up to their testimony.
We wouldn't change a thing

Support

Support has been excellent we have no complaints we kept fully up-to-date with the status of any other issues and all of our issues have been resolved quickly. They have been proactive and came to us to find out whether there was anything we wanted them to do which is amazing.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We had some small issues during a software update and all our contacts in Tableau rallied round to make sure that we were fully supported and problems were fixed quickly.