TeamSupport Review | TrustRadius

Pros and Cons

I love the that it is online and no software is needed to access it at work, at home or traveling
Very easy to use to update case notes and contact customers
Establishing ticket priority is very simple.

The only thing I would like to see is some filtering for ticket status/type when in My Tickets.

Return on Investment

Improved response time with customers.
Increased issue tracking and visibility.

Likelihood to Renew

10

It does what we need and want it to do.

Likelihood to Recommend

Overall very happy with TeamSupport the product and also with the support I have received from the people at TeamSupport any time I have a question.