Overall Satisfaction with TeamSupport
Fusion uses TeamSupport as an internal and external ticketing system to track client requests. We are using it across the whole organization.
- I love the properties feature. You can require clients to provide information.
- I also enjoy the workflow feature as an operations person.
- Very user friendly.
- There are some kinks in the new update. I do not like the new pop-up window for related tickets.
- When you search for a ticket once and then try to search again nothing comes up so you have to log out.
- Workflows don't always work.
- Increased employee efficiency
- Better customer service
- Decreases liability issues due to the documentation it provides