TeamSupport Pros/Cons
September 17, 2015

TeamSupport Pros/Cons

Tyler Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • N/A

Overall Satisfaction with TeamSupport

Fusion uses TeamSupport as an internal and external ticketing system to track client requests. We are using it across the whole organization.
  • I love the properties feature. You can require clients to provide information.
  • I also enjoy the workflow feature as an operations person.
  • Very user friendly.
  • There are some kinks in the new update. I do not like the new pop-up window for related tickets.
  • When you search for a ticket once and then try to search again nothing comes up so you have to log out.
  • Workflows don't always work.
  • Increased employee efficiency
  • Better customer service
  • Decreases liability issues due to the documentation it provides
TeamSupport is perfect for tracking client requests. Outside of that I'm not 100% what its other uses could be.