TeamSupport Pros/Cons | TrustRadius

Overall Satisfaction with TeamSupport

Use Cases and Deployment Scope

Fusion uses TeamSupport as an internal and external ticketing system to track client requests. We are using it across the whole organization.

Pros and Cons

Pros

I love the properties feature. You can require clients to provide information.
I also enjoy the workflow feature as an operations person.
Very user friendly.

Cons

There are some kinks in the new update. I do not like the new pop-up window for related tickets.
When you search for a ticket once and then try to search again nothing comes up so you have to log out.
Workflows don't always work.

Return on Investment

Increased employee efficiency
Better customer service
Decreases liability issues due to the documentation it provides

Alternatives Considered

None.

Likelihood to Recommend

TeamSupport is perfect for tracking client requests. Outside of that I'm not 100% what its other uses could be.

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