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TeamSupport

TeamSupport

Overview

What is TeamSupport?

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

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Learn from top reviewers

TeamSupport makes work easy!

Rating: 6 out of 10
September 21, 2021
IncentivizedVetted ReviewVerified User
Our entire company uses TeamSupport. It helps us keep track of all of our current and disabled clients. We are able to create tickets for an entire team or individual to follo...
Continue reading
Sarah Lohsl
Supervisor - Sales
Sales Supervisor
ICANotes LLC
TeamSupport2 years of experience

Being able to provide reasonable solutions to our customer's thanks to TeamSupport

Rating: 10 out of 10
May 20, 2021
Vetted ReviewVerified User
We interact via email thanks to TeamSupport, obtaining a stable and honest conversation with our customers; it has very effective and complete ticket templates, which avoids e...
Continue reading
David Chamberlain
Executive - Marketing
Executive Creative Director
Momentum Worldwide
TeamSupport2 years of experience

It's Easy and Efficient!

Rating: 7 out of 10
April 20, 2021
IncentivizedVetted ReviewVerified User
Our Customer Service Department uses TeamSupport to track all incoming and outgoing calls and emails.
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Edward Bell
Professional - Customer Service
Training and Client Support Specialist
Controltec
TeamSupport1 year of experience

There is no I in TeamSupport but there is in ROI

Rating: 10 out of 10
February 18, 2020
IncentivizedVetted ReviewVerified User
Our organization has gone through many ideas about what to deploy as a Help Desk software solution. After weighing the Pro's and Con's of various software packages we chose Te...
Continue reading
Eric Krueger
Manager - Information Technology
IT Manager
Signature Consultants
TeamSupport3 years of experience

Great Help Desk Ticketing software

Rating: 8 out of 10
March 6, 2019
IncentivizedVetted ReviewVerified User
We use TeamSupport to manage Support requests for customers that use our software. We are able to track tickets and issues and then communicate back with customers on solution...
Continue reading
Kishion Guyah
Supervisor - Information Technology
Supervisor, Application Support
Progeny Genetics, LLC
TeamSupport2 years of experience
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Pricing

View all pricing

Support Desk

$40

Cloud
Per User per Month

Enterprise

$55

Cloud
Per User per Month

Entry-level set up fee?

  • $2,000 per installation
    Optional
For the latest information on pricing, visithttp://www.teamsupport.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month
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Product Demos

Customer Support Software Demo

YouTube

TeamSupport Demo (text only)

YouTube

TeamSupport Chinese Demo

YouTube

TeamSupport Demo

YouTube

TeamSupport Product Overview 2022

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

9.1
Avg 7.8

Self Help Community

Features that allow customers to self-service for support issues.

9.1
Avg 7.6

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

9.7
Avg 7.6
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Product Details

What is TeamSupport?

TeamSupport is customer service and support help desk software that is cloud-based. It is built for B2B companies, especially those in the technology and software industry where support requests are typically more complicated and longer, more detailed solutions are required. The vendor says that their collaborative platform allows team members to work together to solve customer issues faster and more efficiently. The solution includes a customer and contacts database and native integrations with developer and CRM tools.

The vendor also says the solution can be implemented within two weeks. A 14 day free trial is available.

TeamSupport Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Customer & Contacts Database
  • Supported: Customer Self-Service
  • Supported: OmniChannel Support
  • Supported: Ticket Automation
  • Supported: Live Chat
  • Supported: Products & Inventory tracking
  • Supported: Video & Screen Recording
  • Supported: Ticket Collision Prevention
  • Supported: Agent Ratings
  • Supported: Customer Distress Index
  • Supported: Customer Alerts
  • Supported: Collaboration
  • Supported: Built for B2B
  • Supported: SLA Management

TeamSupport Screenshots

Screenshot of Ticket PageScreenshot of Customer AlertsScreenshot of DashboardScreenshot of Screen & Video RecordingScreenshot of Embeddable Customer PortalScreenshot of Products & VersionsScreenshot of Water Cooler internal collaboration and chatScreenshot of Live ChatScreenshot of Agent RatingsScreenshot of Customer Distress IndexScreenshot of Customer RecordScreenshot of SLA ManagementScreenshot of Task Management

TeamSupport Videos

TeamSupport Integrations

TeamSupport Competitors

TeamSupport Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesUS, Canada, UK, Australia, Scandinavia, Europe
Supported LanguagesEnglish

TeamSupport Downloadables

Frequently Asked Questions

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

TeamSupport starts at $25.

Freshdesk, Zendesk Suite, and Desk.com (discontinued) are common alternatives for TeamSupport.

Reviewers rate Subscription-based notifications and Customer portal and Email support highest, with a score of 10.

The most common users of TeamSupport are from Small Businesses (1-50 employees).

TeamSupport Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)52%
Enterprises (more than 500 employees)8%
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 47)

TeamSupport makes work easy!

Rating: 6 out of 10
Incentivized
September 21, 2021
SL
Sarah Lohsl
Sales Supervisor
ICANotes LLC (Computer Software, 11-50 employees)
Vetted Review
Verified User
TeamSupport
2 years of experience
View profile
Use Cases and Deployment Scope
Our entire company uses TeamSupport. It helps us keep track of all of our current and disabled clients. We are able to create tickets for an entire team or individual to follow up with customers, log customer complaints or issues, and we can quickly resolve them. I love that it helps us in customer retention, and keeps our customers happy because their issues/concerns/needs are resolved ASAP due to the ticketing system. I love the areas where we can publish knowledge based articles and it's easy for any team member to access these and assists them in their questions. I also really love the wiki area where we can go in and see "how to's" within our company. All amazing things!

Being able to provide reasonable solutions to our customer's thanks to TeamSupport

Rating: 10 out of 10
May 20, 2021
DC
David Chamberlain
Executive Creative Director
Momentum Worldwide (Marketing & Advertising, 1001-5000 employees)
Vetted Review
Verified User
TeamSupport
2 years of experience
Use Cases and Deployment Scope
We interact via email thanks to TeamSupport, obtaining a stable and honest conversation with our customers; it has very effective and complete ticket templates, which avoids excessive information questions and excellent help desk software with a reasonably simple configuration that establishes and ensures excellent communication.

There is no I in TeamSupport but there is in ROI

Rating: 10 out of 10
Incentivized
February 18, 2020
EK
Eric Krueger
IT Manager
Signature Consultants (Information Technology & Services, 501-1000 employees)
Vetted Review
Verified User
TeamSupport
3 years of experience
View profile
Use Cases and Deployment Scope
Our organization has gone through many ideas about what to deploy as a Help Desk software solution. After weighing the Pro's and Con's of various software packages we chose TeamSupport. It has definitely delivered for us in a big way. Most help desk software packages have many similarities but we needed a more robust solution. Having a "self help" customer facing site was also one of our requirements. TeamSupport was able to meet all of our needs and then some.

Great Help Desk Ticketing software

Rating: 8 out of 10
Incentivized
March 06, 2019
KG
Kishion Guyah
Supervisor, Application Support
Progeny Genetics, LLC (Computer Software, 11-50 employees)
Vetted Review
Verified User
TeamSupport
2 years of experience
View profile
Use Cases and Deployment Scope
We use TeamSupport to manage Support requests for customers that use our software. We are able to track tickets and issues and then communicate back with customers on solutions. TeamSupport helps our organization for tracking and maintaining the communication between our customers and the company. This allows for easy support of our software where we can track every bit of communication.
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