TeamSupport, Giving support to an organization
September 17, 2015

TeamSupport, Giving support to an organization

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Modules Used

  • Enterprise

Overall Satisfaction with TeamSupport

TeamSupport is being used by our organization as a help desk ticket support system. Our IT department uses this software to manage all support requests from all nationwide staff. Personally, I also use it as a quasi project management tool to track jobs from multiple vendors that are all part of an overall project. TeamSupport allows me to link tickets for all these jobs which helps me manage all the communications in one spot. TeamSupport allows our team to smoothly track and assign support tickets based on ticket types and easily create work flows.
  • Easily track support issues
  • Easily assign support issues to specific team members or teams
  • Maintain a knowledge base of past and current issues and procedures
  • Allows the end user who made the request to track and update support requests via portal or email.
  • Create workflows for users and/or teams
  • Fill support for Outlook html including bulleted lists. When updating a ticket from an Outlook HTML email, bulleted lists formatting gets deformed or removed.
  • Definitely better customer service
  • Efficiency is identifying and relating current issues based on previous issues
I think TeamSupport is well suited for multi-tier organizations that require having multiple support staff that cover multiple departments and/or multiple processes or products.