TeamSupport Review
September 17, 2015
TeamSupport Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamSupport
I work with the Technical Customer Support department, we use it to support all of the customers in our organization and track their issues. We use TeamSupport for both help desk inboxes and personal customer support. We also use it to run reports on current issues, track tasks and manage reporting of individuals' progress.
- Strong reporting options available.
- Good support team who answer questions quickly.
- Adding new features to the product.
- Needs increased use for personal supporting: currently no out of office, backup engineer on issue where they are default support, can't have TeamSupport send an email as the person, have to use a broad alias.
- Needs more integration with email, ability to work with email APIs to create tickets from personal email, images don't work correctly, can't attach emails in the same ways.
- Mobile site is not very useful which hurts the ability to support when away from your computer.
- Allows for better tracking of SLAs we have with customers
- Management feels better informed of the issues their engineers and customers are dealing with
- Sales likes being able to track their customer's issues in the portal