Does the Job!

We use TeamSupport to track all incoming calls and emails. The system works for our needs which are not extremely diverse. It is used by a team of six on our staff and we have given access to some of our clients with limited view. This works good for accountability. The knowledge base is effective and can be categorized and accessed by clients as well. We have yet to use the client portal; we simply assigned lesser permissions to these clients. It addresses the issue of overflowing our mail server and Outlook inbox and also provides client history at a glance. My supervisor loves the dashboards. It has been effective with the exception of slight bugs that aren't debilitating.