Great for ticket tracking and classification!
September 17, 2015

Great for ticket tracking and classification!

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Ticket submission/tracking

Overall Satisfaction with TeamSupport

We use TeamSupport primarily in our client services department for ticket logging and tracking and occasionally for feature request tracking. It helps us to address customer needs in a timely manner and also track their usage of our products. Additionally it helps me to track implementation progress notes for new customers.
  • Easy ticket lookup
  • Customizable ticket classifications
  • Ability to search on keywords
  • The ticket submission just got a lot less user friendly with the last update. It used to be easy to add a new action to a ticket, now my eye constantly searches for the little text hyperlink. I do not like this change AT ALL.
  • Saved searches would be a huge bonus, it is tiresome to have to set up specific searches and filters I use regularly each time - thus, I have stopped using this feature all together.
  • Ability to move through tickets quickly and easily.
  • Lack of saved searches caused us to depricate a system/service we were trying to provide around feature request tracking because it was too difficult to administrate and implement.
TeamSupport is great for logging and tracking tickets... doesn't seem as great for statistics.