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GREAT things so far. Love it.
September 18, 2015

GREAT things so far. Love it.

Tony Gump | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

1.8.0.3618.1922

Modules Used

  • User and customer portal

Overall Satisfaction with TeamSupport

TeamSuppprt is being used across the organization. We use it to address issues from our clients. We also use it for our customer service center to send a ticket on behalf of a customers' account. It has proven useful as a knowledge base and a records keeping system that is much more easily searched than email!
  • Custom everything!
  • Layout is slick and easy to read.
  • If you need it for a small reason it can do that, if you need it to handle 100's and 100's of new information a day, it can do that too.
  • More options for "contacts".
  • More user friendly reporting system. The current one is GREAT if you learn it enough.
  • IssueView
The only other system we used was IssueView and it was very clunky. It wasn't cloud based and really restricted our work flow. TeamSupport is a huge improvement to that old dying system. Access from anywhere is super important to get things done on the spot and from anywhere.
If you have piles and piles of emails going back and forth or calls back and forth with customers or clients it can really go a long long way to help organize that process and streamline it. It allows us to track issues and prevent problems from falling off our radar.