Excellent, Modern, Intuitive Option
September 18, 2015
Excellent, Modern, Intuitive Option
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamSupport
TeamSupport is used by our Support, Sales, Development and Training staff. It helps serve as a central, shared database where we can communally track customer interaction including general questions, product use, bugs, enhancements and quality assurance. It addresses our needs for a comprehensive customer support portal, customer-facing knowledge base, internal reference Wiki while allowing for comprehensive tracking of issues through the reporting mechanism.
Pros
- The interface is much more intuitive than most of TeamSupport's competitors.
- It is thoroughly customizable to allow for use of terminology that is relevant to my business and staff.
- It is a very efficient product to use. Time is generally saved, not wasted.
- Screen recording, embedding of images and videos is remarkably simple and works very well.
Cons
- There are some workflow points that could be improved such as allowing for the ability to work on several new, unsaved tickets at one time.
- There are periodic bouts of slowness or downtime that our staff encounters.
- The reporting mechanism isn't the most intuitive and doesn't always generate the report I'm expecting. I could see this being reviewed and improved.
- Better customer service
- Better transparency
- Unifying remote employees under one roof
TeamSupport is a much more modern, intuitive and user-friendly version of NetSuite with many additional bells and whistles. NetSuite has a business only facade with a rather clunky interface and system. TeamSupport compares favorably and meets business needs while being a much more advanced and modern solution.
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