Easy, Breezy Team Support!
September 18, 2015

Easy, Breezy Team Support!

Carolyn Gowins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamSupport

TeamSupport is used company-wide by all of our staff to track support issues, enhancement requests, bugs, testing and build our knowledge base.

Pros

  • Ticket tracking
  • Reporting
  • Search functionality
  • Keyword tagging

Cons

  • Response time
  • Dashboard layout
  • Excellent Customer Service
  • Advanced Troubleshooting Capability
  • Superior KB development
  • Footprints
Footprints was far inferior to Team Support. WAAAAY too busy and hard to navigate!
I've worked with several ticketing/service desk software suites in my career - Peoplesoft, Footprints, Trackit, Peregrine Service Center - and TeamSupport is the most straightforward, easy-to-jump-into, intuitive programs around. It is truly one-stop shopping for all of the bullet points I outline in the rest of this review. I can do a keyword search in TS and find a ticket from 5 years ago that could solve a problem reported today. That is the most common feature for me!

Using TeamSupport

11 - Developers and Application Analysts on up to the VP and CEO.
3 - The most experienced TS users have the Admin functionality and one is the primary liaison to the vendor.
  • Issue tracking
  • Enhancement request logging
  • Knowledge Base building
  • Tracking bugs in our own software
  • Scheduling projects
  • Hoping to expand upon how we use it for reporting
Because there is never a question that we are sticking with Team Support!

Comments

  • Laura Ballam | TrustRadius Reviewer
    Laura Ballam
    (Vendor Representative) commented 10 years ago
    Thank you so much for your feedback Carolyn! I wanted to reach out and make sure you knew how to customize your dashboard. Here is a link to our documentation: http://help.teamsupport.com/1/en/topic/dashboard or feel free to contact support@teamsupport.com any time and we'll be happy to assist.

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