TrustRadius
Tenfold Review 9 of 63
User Review: "Easy, beautiful, Tenfold."
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Michael Diaz-Suarez profile photo
May 03, 2018

User Review: "Easy, beautiful, Tenfold."

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

Tenfold is being use with our CRM, Salesforce, to allow us, the sales department and accounting departments to log calls more efficiently. Before the implementation of Tenfold, we had to manually log and date all of our calls with a terrible proprietary software part of Cisco Agent. It was terrible. It took forever, it didn't work correctly. Tenfold allowed us to log calls efficiently and provide task creation right in it's software. With voicemail drops and magic command words, you can set tasks without having to much trouble. Before it was a 1 minute process to get all this done, with Tenfold you can create a task with proper notes in under 10 seconds.
  • Call Logging
  • Task Creating
  • Ease of use
  • User friendly Interface
  • Tips and tricks from the Tenfold Team
  • Software updates
  • New Features
  • make the interface more responsive.
  • Increase productivity
  • Increased sales
  • Increased quality of customer service
An example is when people call, we have a hard time finding their information. With Tenfold not only older customers benefit from you knowing their information instantly, but new leads and opportunities can be created easily. This makes the customer feel confident that someone reached out to them with your knowledge of them.