Easy, beautiful, Tenfold.https://www.trustradius.com/contact-centerTenfoldUnspecified6.9711012018-05-03T20:04:42.891Z
May 03, 2018
Easy, beautiful, Tenfold.
Score 10 out of 101
Overall Satisfaction with Tenfold
Tenfold is being use with our CRM, Salesforce, to allow us, the sales department and accounting departments to log calls more efficiently. Before the implementation of Tenfold, we had to manually log and date all of our calls with a terrible proprietary software part of Cisco Agent. It was terrible. It took forever, it didn't work correctly. Tenfold allowed us to log calls efficiently and provide task creation right in it's software. With voicemail drops and magic command words, you can set tasks without having to much trouble. Before it was a 1 minute process to get all this done, with Tenfold you can create a task with proper notes in under 10 seconds.
An example is when people call, we have a hard time finding their information. With Tenfold not only older customers benefit from you knowing their information instantly, but new leads and opportunities can be created easily. This makes the customer feel confident that someone reached out to them with your knowledge of them.