Item: Upland PSA
Rating: 5
Author: Verified User

Overall Satisfaction

Use Cases and Deployment Scope

Tenrox is used across our organization to monitor project activity against budgets, to meet our resource planning needs, and to track timesheets and expenses.

Pros and Cons

Pros

You can create a report combining virtually any field that the application tracks, so in this way it's a very flexible tool. There are also very flexible workflows and security settings within the app so that you can really make it fit your organizational structure, whatever that may be.
You can download the report into Excel and work with the data in Pivot tables to get even more customized reports.

Cons

The upgrades have been particularly frustrating. We have often lost useful functionality as a result of the software being upgraded, and have experienced some dissatisfaction around the communication about exactly what features are being changed/added/removed.
Especially in the beginning there were lots of bugs in the application. Many of these bugs have been worked out in upgraded versions but some still remain.

Return on Investment

More transparency around resource planning and financial management of projects

Likelihood to Renew

We have a lot of time invested in the set up of our Tenrox report system.

Key questions to ask during the selection process: how often will you be running reports in Tenrox (daily, weekly, monthly?) and which of the reporting tools (OLAP or AdHoc) would meet your report needs? In our experience - OLAP is more flexible but takes more time to run a report. If you use AdHoc you can't combine as many fields into one report but the reports run more quickly.

Comments

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strong tool that could be excellent with improved customer support