PSA

Formerly Upland PSA

Timesheet pre-population: Many users appreciate that Tenrox pre-populates timesheets with employee's assigned contracts, giving them control over what is included. This feature has been praised by several reviewers for saving time and ensuring accuracy in time tracking.

Seamless integration with payroll providers: The seamless integration of Tenrox with payroll providers is highly regarded by users. Reviewers have mentioned that timesheets export well, making the process of transferring data to payroll systems efficient and error-free.

Email reminder system for timesheet submission: Users highly regard the email reminder system in Tenrox for timesheet submission and approval. Several reviewers have mentioned that this feature helps to ensure timely completion of timesheets, reducing delays and improving overall productivity.

1. Inconsistent Functionality: Several users have expressed frustration with the inconsistent and unreliable functionality of the software. They have mentioned that certain features do not work as expected or are prone to errors and glitches.

2. Compatibility Issues: Many users have encountered compatibility issues with the software, particularly when it comes to system requirements and customizations. Some reviewers have complained about being stuck with a 5-year-old product that only works on Internet Explorer in compatibility mode.

3. Poor Customer Service: A significant number of users have reported dissatisfaction with the customer service provided by the company. They feel frustrated by the need to schedule phone conferences for assistance that does not actually help them resolve their issues, leading to a lack of support and guidance from the company's side.

Based on user reviews, Upland PSA is highly recommended for automating daily project management processes and effectively tracking financials. Users also suggest considering Upland PSA as a centralized source for maintaining financials and project documents. However, it is mentioned that Upland PSA may restrict the use of currencies for a single project.

Tenrox is recommended as a cost-effective fully functional PSA solution that organizations should consider adding to their shortlist. It is particularly recommended for mid-sized organizations looking to solve project management issues, with users mentioning good support and customer care. Users suggest exploring the efficiency and power of Tenrox for long-term benefits in automating project management services.

Tenrox is also praised for its suitability for larger companies to submit and track employee time. However, users mention the need for an updated interface and modern features. Tenrox is recommended for organizations that require complex functionality, flexibility, and scalability, with an emphasis on the importance of knowing and checking requirements. It is suggested that the administrator of Tenrox should have project management knowledge to provide better support to users.

Users highly recommend Tenrox solutions for businesses of all sizes, highlighting the professionalism and willingness to help from the Tenrox team. When choosing a tool like Tenrox, users recommend considering the ease of use and potential cost of user support, as good support is provided. Tenrox is also recommended as an easy-to-implement project management tool that is worth trying.

For employee usage, it is suggested to consider a tool with a more intuitive interface to minimize administrative tasks. Tenrox may initially appear intimidating, but it allows for gradual learning and module addition, leading to better and easier-to-use solutions. Users highly praise the experience of using Tenrox for professional services operations, mentioning the smooth UI experience and tailoring capabilities.

While Tenrox may not have a visually appealing interface, it is still recommended due to its great capabilities and customization options. However, users caution about the difficulty of changing paths once chosen.

In addition, it is recommended that the software should have support in multiple continents for 24-hour coverage. Users suggest understanding the goals before selecting the product and having a dedicated administrator and established procedures and policies in place. Although there may be a long implementation process, overall success is mentioned. Users also advise doing a demo, asking specific questions, and conducting a thorough test-drive of the product to ensure smooth processes.