Upland PSA

Upland PSA
Formerly Tenrox

About TrustRadius Scoring
Score 6.0 out of 100
Upland PSA

Overview

Recent Reviews

Wouldn't recommend Tenrox

1 out of 10
May 28, 2018
Tenrox is being used by my company to keep track of billable and non-billable hours across all departments across the company. This is …
Continue reading
Read all reviews

Popular Features

View all 16 features

Timesheet Tracking (5)

2.0
20%

Budget and Expense Management (5)

1.0
10%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Upland PSA, and make your voice heard!

Pricing

View all pricing

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month

Features Scorecard

Project Management

3.7
37%

Professional Services Automation

10.0
100%

Product Details

What is Upland PSA?

Upland PSA formerly (Tenrox) is a modular cloud project management, service delivery and billing solution that is designed to support globally dispersed customers and project workers who are operating in multiple remote locations, currencies, tax jurisdictions and time zones. Tenrox automates project requests and approvals, resource scheduling and management, time and expense tracking, and project billing and invoicing. Upland PSA also includes configurable cost and billing rules with full support for time and material, fixed bid, recurring, and milestone-based projects. Also supported are general, requisite features common to most project management software (e.g. document management, skill set allocation, time management, etc).

Upland PSA Video

What is Upland PSA?

Upland PSA Competitors

Upland PSA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Upland PSA starts at $15.

Abak 360, FinancialForce PSA, and OpenAir PSA are common alternatives for Upland PSA.

Reviewers rate Change request and Case Management highest, with a score of 5.2.

The most common users of Upland PSA are from Mid-sized Companies (51-1,000 employees) and the Marketing & Advertising industry.

Comparisons

View all alternatives

Reviews and Ratings

 (14)

Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Review Source
I would have recommended this higher if I didn't see other platforms that were way easier to implement and report on. It's not efficient for large businesses that need to pull hours across offices easily. Right now we have admins working with the Tenrox team to get managers what they need since it takes up too much time to pull reports. It's easy to enter your time but hard to get the names of the projects installed where you need to enter your time, and then pulling reports is a huge hassle.
Score 9 out of 10
Vetted Review
Verified User
Review Source

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).

With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

Christopher Kramer | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
Tenrox has been the only solution we can find that can make a simple timesheet that basically turns the old Excel timesheet into an online cloud based glorified Excel sheet. No drop downs for employees to pick through and little room for error. The reporting could be great but not in the way we have customized it. The reports are useless most of the time and writing a report is very difficult. If you want a nonprofit adapted timesheet for multiple funders and contracts without any frills or reporting then this is it!
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you are trying to house a large volume of relatively small projects or clients who need granular reporting on a large volume of small deliverables, Tenrox might not be the best solution. We do have one group that utilizes Tenrox Project Planning (TPP) for a client that has such deliverables, however as mentioned elsewhere in this review we have found TPP to be problematic when synching with the Tenrox system. The administrative time it would take to manage those projects directly out of Tenrox is simply not worth the small dollar value of the individual projects.

The level/proficiency of project managers relative to administrative support. Tenrox is a bit more robust and more complex to figure out than a lot of systems out there that might have a very simple interface for project managers that might have different levels of proficiency and need in the system. When evaluating if Tenrox would be good for your business, I would suggest considering your administrative support team and how much they can handle in conjunction with the system's proficiency of your project managers and how much you will need them to use Tenrox (i.e. will your administrators be doing the majority of the system work, or will actual project managers be expected to setup and maintain projects, resources, etc. etc. From there, do you have enough admin bandwidth relative to the number of systems-minded project managers, resource managers, etc.).
Score 5 out of 10
Vetted Review
Verified User
Review Source
Key questions to ask during the selection process: how often will you be running reports in Tenrox (daily, weekly, monthly?) and which of the reporting tools (OLAP or AdHoc) would meet your report needs? In our experience - OLAP is more flexible but takes more time to run a report. If you use AdHoc you can't combine as many fields into one report but the reports run more quickly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Tenrox works great for our Project Management team and it is well suited when being used in conjunction with Microsoft Project. For the way Tenrox works in our case, it may not be as useful for Project Management departments that do not use Microsoft Project, or different departments within an organization.