Positive experience at mid-size community college
July 06, 2023

Positive experience at mid-size community college

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

We are a community college of 15,000 students and implemented Text-Em-All as a platform to contact our students with outbound messages related to certain deadlines. The platform helped us contact our students in a new way that we had not been able to in the past, and without needing to do complex integrations between their platform and our student system, simply by doing file uploads on a periodic basis. This approach helped us reduce the number of students missing critical deadlines by 30-50% in different cases, resulting in a more positive student experience and employee workflow without much business need. We have used the platform for three years and continue to see benefit in the product to make outbound text messages and outbound calls to our students with critical and timely information.

Pros

  • Ease of use
  • No integration needed
  • User management

Cons

  • Workflow simplicity
  • Repetition of activities
  • Ease of use
  • User management
  • Simplicity
  • Exists outside customer system
  • Limited scope - outbound messaging

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

We found Text-Em-All most suitable for one-off communication to our students, such as when a specific deadline or milestone was approaching. We could easily upload batch contact information and send a message (text, recorded call) out to our clientele. It was not a system suitable, in our environment, for significant back-and-forth conversations to provide ongoing customer service to our students.

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