Excellent investment for remote-working strategy
November 15, 2020
Excellent investment for remote-working strategy
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Okta Workforce Identity
Overall Satisfaction with The Okta Identity Cloud
Okta is being used across the organization as a central identity provider for internal services that support it. We mainly use Google/GSuite as the identity provider for our business applications, but Okta is used to broker access to GSuite. It is integrated with a range of business and internal development/monitoring tools we have.
- Flexible range of integration points.
- Browser plugin is easy to use.
- Supports Duo authentication and so it can be used to add multi-factor authentication to applications that do not support it.
- Support for mapping roles to privileges on an app in custom integration (eg. SAML) is not mature.
- Improved security posture.
- Improved efficiency in onboarding/offboarding.
Having a singular, standardized interface for SaaS applications improves productivity and decreases interface fatigue for employees.
With my recent experiences being that of an end-user and collaborator with the IT team, I have not had an experience with Okta's customer support services.
Being the centralized access broker for all our SaaS applications, when Okta is down, it severely impacts workforce productivity. I have encountered one such instance of this over the past year that was resolved within a few hours. Fortunately, this is not a common occurrence and my organization is able to conduct its business objectives trusting in Okta's reliability.