Excellent investment for remote-working strategy
November 15, 2020

Excellent investment for remote-working strategy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Okta Workforce Identity

Overall Satisfaction with The Okta Identity Cloud

Okta is being used across the organization as a central identity provider for internal services that support it. We mainly use Google/GSuite as the identity provider for our business applications, but Okta is used to broker access to GSuite. It is integrated with a range of business and internal development/monitoring tools we have.
  • Flexible range of integration points.
  • Browser plugin is easy to use.
  • Supports Duo authentication and so it can be used to add multi-factor authentication to applications that do not support it.
  • Support for mapping roles to privileges on an app in custom integration (eg. SAML) is not mature.
  • Improved security posture.
  • Improved efficiency in onboarding/offboarding.
Having a singular, standardized interface for SaaS applications improves productivity and decreases interface fatigue for employees.
With my recent experiences being that of an end-user and collaborator with the IT team, I have not had an experience with Okta's customer support services.
Being the centralized access broker for all our SaaS applications, when Okta is down, it severely impacts workforce productivity. I have encountered one such instance of this over the past year that was resolved within a few hours. Fortunately, this is not a common occurrence and my organization is able to conduct its business objectives trusting in Okta's reliability.
Okta Identity Cloud is suitable for organizations that are geared towards, or oriented around, remote work and rely on a large suite of business applications in the cloud. Centralized access management allows for efficient and complete onboarding/offboarding activities and provides a surface to add more security controls. The support for the role-based access management models of the apps integrated with the service could be more complete. If you have a lot of applications that do not have support for federated identity integrations (ie. support for SAML, OAuth2, OpenID), Okta may not be the right choice for your organization.

The Okta Identity Cloud Feature Ratings

ID-Management Access Control
ID Management Single-Sign On (SSO)
Multi-Factor Authentication
Password Management
Not Rated
Account Provisioning and De-provisioning
ID Management Workflow Automation
ID Risk Management
Not Rated