Item: The Okta Identity Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We originally purchased this software for a project that was going to be used for our customers that required an MFA solution so that we could integrate into a single platform multiple applications that would have required individual logins while not using Citrix. We saw the ease of use it was offering in that arena and decided that it would be in our interest to expand the scope into the enterprise so we would have only one identity platform instead of two to manage.

Pros and Cons

PAM
Ease of use and navigation
Console is quick to respond
Changes are completed quickly

The main login splash screen is bit of an eyesore
High Contrast mode for visually impaired users.

Return on Investment

Customer experience has been a big win for us. Extremely minimal issues reported.
We did not have a PAM in place at all until The Okta Identity Cloud
Relatively easy to deploy. No major downtimes to deploy was a nice bonus.

Independent Platform

It was one of the few applications that we had in mind when we went looking specifically for a way to integrate multiple applications that our customers needed to use that we hosted. Usually, it required multiple unique logins for the users to access what they needed, now they are all in one location with a single login. Our customers really appreciates this ability.

Customer First Team

No specific instance of such. In general, all interactions I had with them seemed very pleasant. I never had the impression I was being "talked at" or "ugh, not his questions again" moment. I never felt that my situation was less important than any others that the customer tech team had at the same time. I always felt that I could reach out and that I was going to get a solid answer and they understood their product.

Reliability

It was a key factor in our choosing this application as well as integrating multiple apps for SSO to our customers. I would say this uptime and reliability have maintained our image as being always there for our customers. Granted we have not been using it for more than a year, but it has never been the cause of an outage that was a customer or user impact.

Key Insights

Do you think The Okta Identity Cloud delivers good value for the price?

Yes

Are you happy with The Okta Identity Cloud's feature set?

Yes

Did The Okta Identity Cloud live up to sales and marketing promises?

Yes

Did implementation of The Okta Identity Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy The Okta Identity Cloud again?

Yes

Alternatives Considered

Azure Multi-Factor Authentication (Discontinued)

We had Azure Multi-Factor Authentication in the past and having The Okta Identity Cloud replace it was a night and day difference. Honestly, this is a difficult comparison since our Azure Multi-Factor Authentication was exactly that only for our users and ONLY did MFA. The Okta Identity Cloud does that for our employees and customers as well as SSO for them AND our PAM to name a few. It's not a stretch to say they are very different.

Likelihood to Recommend

In general, since just about everyone including our customers touch the product we needed something that was easy to use and had a great track record. Since it was customer facing and some where not computer literate, we needed to make it as seamless as possible. I give credit to The Okta Identity Cloud to provide that good customer experience. Thankfully we have not come across a situation where we are trying to make the app do something it was not designed for. We purchased it with singular intent and then expanded the user base.

The Okta Identity Cloud well worth the purchase

Software Version

Modules Used

Overall Satisfaction with The Okta Identity Cloud