ThousandEyes review
Updated March 12, 2025

ThousandEyes review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco ThousandEyes

Monitoring domains, services, traffic, getting metrics on what, how and where the issue happened. Additionally, checking the quality of services. (e.g., ms teams) audio, video quality. What might cause delay, high jitter, packet loss. Knowing at which hop the traffic got impacted, caused by an internal issue or provider issue.

Pros

  • Map visualization
  • Test templates
  • Events trigger

Cons

  • Integration with other Cisco products
  • Ability to propose actions based on the data collected
  • Enrich it with AI, learning module
  • Reducing MTTR
  • Triggering critical issues faster
  • Reporting to support teams
Better data based analysis and visualization.

Do you think Cisco ThousandEyes delivers good value for the price?

Yes

Are you happy with Cisco ThousandEyes's feature set?

Yes

Did Cisco ThousandEyes live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco ThousandEyes go as expected?

Yes

Would you buy Cisco ThousandEyes again?

Yes

Monitoring applications and services. Delivering extended visibility, automated insights, and seamless workflows to assure digital experiences across any network—whether on premises, the Internet, or in the cloud. Collecting metrics and data. Sending web hooks to third parties systems and solutions. Visualization of the issue, what caused the issue and at which exact hop it was triggered.

Cisco Hybrid Work

  • ThousandEyes
  • Cisco DNA Center
  • Cisco Catalyst Switches
  • Working from an office or other company space
  • Working from home
already implemented and working well, leveraging on cloud solutions
integrating Cisco with other cloud solutions and expanding the network
Our infrastructure is based on Cisco
Good feedback received from our customers
We rely on Cisco on our infrastructure to provide connectivity (SDWAN, Meraki)
  • Microsoft Teams

Using Cisco ThousandEyes

30 - Network engineers, architects and product owners
2 - An engineer on business side, and a consultant on the vendor side
  • Network monitoring
  • Network troubleshooting
  • Severs/applications performance monitoring
  • Enterprise Agents
  • Endpoint agents
  • Integrating 1000Eyes with our alert management system
  • Cloud Agents
It's important for our business to monitor the performance of our network and critical applications

Evaluating Cisco ThousandEyes and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
I would do exactly the same

Cisco ThousandEyes Support

Never contacted support for this product

Using Cisco ThousandEyes

Good informative GUI with a lot of features and good visibility correlating application layer with networking
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Convenient
Requires technical support
  • Integrations with other tools
  • App performance Monitoring
  • Network monitoring
  • N/A

Comments

  • Kate Speights | TrustRadius Reviewer
    Kate Speights
    (Vendor Representative) commented 2 years ago
    Thank you for your review. It seems like you are fairly pleased with ThousandEyes, but only gave us a 1 out of 10. If you have concerns, please reach out to us!

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