Mashery -- solid performance; clunky administration
Anonymous | TrustRadius Reviewer
November 14, 2018

Mashery -- solid performance; clunky administration

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Cloud Mashery

We use Mashery to help authenticate and cache users for our business-to-business data delivery API.
  • Service and uptime has been acceptable.
  • Proactive communication and engagement with account reps is strong. I believe Mashery values our feedback.
  • Administration / documentation portals have been buggy / slow to the point of aggravation
  • Better client-facing performance metrics and dashboards. Help us help ourselves :)
  • Mashery has successfully allowed us to serve our clients at scale.
Our customer success reps have been very engaging and helpful.
Occasionally, bugs etc take longer than expected to address / communicate however.
We are not currently experimenting with architectural changes at this level, but it is good to know as we continually look to re-evaluate our internal architecture.
Mashey successfully allows us to serve our traffic at scale across regions. That said, the administration of Mashery is often difficult.

TIBCO Cloud Mashery Feature Ratings

API access control
9
Rate limits and usage policies
9
API usage data
7
API user onboarding
6
API monitoring and logging
7