My TIBCO Cloud Mashery Review
Justin Peterson | TrustRadius Reviewer
November 23, 2018

My TIBCO Cloud Mashery Review

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Cloud Mashery

We use Mashery in the Engineering department as an API Gateway for a client-facing RESTful API that has thousands of unique endpoints. We use it because we didn't want to have to reinvent the wheel on security, authentication, permissions, access rights, and things of that nature.
  • The platform is solid. The product's uptime is excellent and Mashery has not struggled to handle the volume of requests our clients have thrown at it.
  • Configuration is straightforward and intuitive. It's easy to create a new endpoint, a new package, a new API Key, etc.
  • Mashery is good at communicating with us when new features, or enhancements to existing features, are rolled out.
  • The "Control Center" admin dashboard is not performant. We have a lot of configuration data in Mashery (many endpoints, many plans, many users, many keys, etc.) and the website struggles with the volume of data it has to deal with.
  • Their systems have limitations that make it more difficult for us to operate the way we would like. For example, there is a limit to the number of API Definitions we can create, as well as a limit to the number of Endpoints we can define in a Plan.
  • Their support organization leaves a lot to be desired. Responses are slow, and when they do come they are often inadequate. We have to re-phrase the question to get them to answer it differently, or we have to repeatedly follow up to ask for additional clarifying information.
  • Mashery enabled us to go to market quicker because we didn't have to write systems for authentication and security for ourselves.
  • Mashery helps our MTTR when we have issues because we can use their transaction logs to identify and troubleshoot issues.
As discussed in a previous response, we are overall very displeased with their technical support team. However, we have had a good relationship with all of our past and current customer success managers. They are friendly, helpful, and communicative.
This is not important to us. We are only interested in using the public cloud version, so the additional flexibility of other platforms has no bearing on how we operate.
When we were first trying to identify an API Gateway provider, we evaluated Mashery and Apigee and chose Mashery because they were more competitive on cost. Now that we are with Mashery, we have not considered other vendors.

We do use Amazon's API Gateway service for some smaller internal APIs, but the use cases for those internal APIs are different from what we need for our customer-facing one.
Mashery is a very good API Gateway for systems that are not as highly configurable as our. For an API, or collection of APIs, that only have a relatively small handful of endpoints, Mashery is very good. For the reasons described in previous responses, Mashery struggles with us because we have so many endpoints.

TIBCO Cloud Mashery Feature Ratings

API access control
8
Rate limits and usage policies
8
API usage data
7
API user onboarding
Not Rated
API versioning
Not Rated
API monitoring and logging
Not Rated