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Top heavy but worth it in the end!
Updated May 22, 2018

Top heavy but worth it in the end!

Rahul Goswami | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Jaspersoft

  • Pixel perfect reports
  • Multi-tenancy
  • Jaspersoft Studio - a powerful tool for designing reports and publishing them seamlessly to the server
  • SSO (Single Sign-On)
  • Affordable BI stack
  • Dated UI. Definitely not Web 2.0!
  • Multi-tenant row level security and data domains are not easily implemented without consultants.
  • Learning curve. Training and documentation drives success, even for technical folks.
  • Lack of sample reports/templates for the education vertical.
  • Server config/license management should be web accessible for the superuser.
Jaspersoft was the best value proposition for what we needed.
Well Suited:
  1. Organizations with technical staff (db,web,Java,Linux,etc.).
  2. Multi-tenant SaaS vendors
  3. Broader strategy support as in Basic Analytics to Enterprise BI level scaling.
Less Appropriate:
  1. Basic Analytics
  2. Lack of dedicated technical resources. Impacts on deployment models. E.g. Data Warehouse.Y/N?
  3. Jaspersoft Studio needs in enterprise multi-tenant environments

Jaspersoft Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
6.7
Pixel Perfect reports
7
Customizable dashboards
8
Report Formatting Templates
5
7.0
Drill-down analysis
6
Formatting capabilities
6
Report sharing and collaboration
9
9.0
Publish to Web
9
Publish to PDF
9
Report Versioning
9
Report Delivery Scheduling
9
Delivery to Remote Servers
9
6.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
5
Location Analytics / Geographic Visualization
7
6.5
Multi-User Support (named login)
6
Role-Based Security Model
6
Multiple Access Permission Levels (Create, Read, Delete)
6
Single Sign-On (SSO)
8
6.0
Responsive Design for Web Access
6
Mobile Application
6
Dashboard / Report / Visualization Interactivity on Mobile
6
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Support and Training

Average quality given my experience with them.
ProsCons
Knowledgeable team
Kept well informed
Support cares about my success
Escalation required
Need to explain problems multiple times
  • Vendor implemented
  • Professional services company
DEFTeam. India based and recommended by TIBCO. We had mixed results with them.
Massive padding to estimates.
Not convinced on the level of effort provided. Seemed like the goal was to use up pool of PS hours as quickly as possible.
Quality of work performed was average
Training was average
  • Online training
Not really but it did help understand the underlying concepts. 3 days of all day training wasn't enough even for a technical audience (sql,web,analytics experience).
No agenda
No materials as everything is in wiki style documentation.
Not much hands on
All this in the context of online delivered training,

TIBCO Jaspersoft Support

No - For our use case, standard support was adequate. The turnaround time for a non-critical issue was not very good but once we did manage to connect with the support rep, the resolution was accurate. A web based support portal was the primary mode of interaction with email alerts for changes. Not wowed by the support but is average overall I guess!
Not experienced it yet on the technical support side. On the business side though, The Client Success Manager is quite eager to help and reaches out frequently to check in. That can be attributes to good account management strategy as well. Also to be fair, Professional Services supported their work really well even after the engagement was complete. A part of that depends on the relationship you strike up with them as well.

Using TIBCO Jaspersoft

The end results are pretty good but the journey to get there is not very smooth and requires solid skills in many technical areas thereby making it ineffective for just plain business users. For them, just consumption is the only practical way to go.
ProsCons
Like to use
Feel confident using
Unnecessarily complex
Requires technical support
Slow to learn
Lots to learn
  • Building basic reports. However, you need to be at least an intermediate level SQL expert as the bulk of the report creation logic lies in the SQL.
  • Basic dashboards.
  • User and Role Management
  • Connecting to data. We used JDBC.
  • Interactions with Reports/Dashboards and Data Export functions
  • Setting up row level security in multi-tenant deployments. We had to hire experts.
  • Jaspersoft Studio Professional is very clunky to use
  • Dated UI and UX concepts lead to the lack of intuitiveness.
  • Visualize.js, with its shortcomings.
  • iFrame embeds for Analytics is not the best or modern approach for integrations. That is what we had to use.
Yes, but I don't use it