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TIBCO Jaspersoft Review: "Top heavy but worth it in the end!"
https://www.trustradius.com/business-intelligence-biTIBCO JaspersoftUnspecified7.5236101
Rahul Goswami profile photo
Updated May 22, 2018

TIBCO Jaspersoft Review: "Top heavy but worth it in the end!"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Jaspersoft

  • We embed TIBCO Jaspersoft into our commercial application(s) that we sell to customers
[It] Fills a gap in our product for an enterprise grade embedded analytics and BI tool.
  • Pixel perfect reports
  • Multi-tenancy
  • Jaspersoft Studio - a powerful tool for designing reports and publishing them seamlessly to the server
  • SSO (Single Sign-On)
  • Affordable BI stack
  • Dated UI. Definitely not Web 2.0!
  • Multi-tenant row level security and data domains are not easily implemented without consultants.
  • Learning curve. Training and documentation drives success, even for technical folks.
  • Lack of sample reports/templates for the education vertical.
  • Server config/license management should be web accessible for the superuser.
No ROI realized yet. However, we are rebooting the project and have a better chance at success this time. Utilizing TIBCO resources to attain our goal this time, versus using third party external vendors.
We run on an open source stack and offer Jaspersoft as a SaaS product. So broad platform support is nice to have but not critical to us as long as our stack is supported.
Extremely important, especially for SaaS vendors like us that have a single database for all the clients. Data security and logical segmentation are critical to us and we would not even have considered Jaspersoft if it did not have native support for multi-tenancy.
Jaspersoft was the best value proposition for what we needed.
Well Suited:
  1. Organizations with technical staff (db,web,Java,Linux,etc.).
  2. Multi-tenant SaaS vendors
  3. Broader strategy support as in Basic Analytics to Enterprise BI level scaling.
Less Appropriate:
  1. Basic Analytics
  2. Lack of dedicated technical resources. Impacts on deployment models. E.g. Data Warehouse.Y/N?
  3. Jaspersoft Studio needs in enterprise multi-tenant environments

TIBCO Jaspersoft Feature Ratings

Pixel Perfect reports
7
Customizable dashboards
8
Report Formatting Templates
5
Drill-down analysis
6
Formatting capabilities
6
Report sharing and collaboration
9
Publish to Web
9
Publish to PDF
9
Report Versioning
9
Report Delivery Scheduling
9
Delivery to Remote Servers
9
Pre-built visualization formats (heatmaps, scatter plots etc.)
5
Location Analytics / Geographic Visualization
7
Multi-User Support (named login)
6
Role-Based Security Model
6
Multiple Access Permission Levels (Create, Read, Delete)
6
Single Sign-On (SSO)
8
Responsive Design for Web Access
6
Dedicated iOS Application
6
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
6
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Support and Training

Support

5
Average quality given my experience with them.

TIBCO Jaspersoft Customer Support Pros and Cons

ProsCons
Knowledgeable team
Kept well informed
Support cares about my success
Escalation required
Need to explain problems multiple times

Implementation Details / Implementation Partner

  • Vendor implemented
  • Professional services company
DEFTeam. India based and recommended by TIBCO. We had mixed results with them.

Implementation

5
Massive padding to estimates.
Not convinced on the level of effort provided. Seemed like the goal was to use up pool of PS hours as quickly as possible.
Quality of work performed was average
Training was average

Training Types Used

  • Online training
Not really but it did help understand the underlying concepts. 3 days of all day training wasn't enough even for a technical audience (sql,web,analytics experience).

In-Person Training

Online Training

5
No agenda
No materials as everything is in wiki style documentation.
Not much hands on
All this in the context of online delivered training,

Customer Success Team

We used the UpShift customer success program for installation, training, upgrading, patching,etc. Not the best use perhaps but we needed to ensure a solid production environment for our clients. We burned through the hours with a reasonable outcome but no documentation/hand-off or follow through.

TIBCO Jaspersoft Support

Premium Support

No - For our use case, standard support was adequate. The turnaround time for a non-critical issue was not very good but once we did manage to connect with the support rep, the resolution was accurate. A web based support portal was the primary mode of interaction with email alerts for changes. Not wowed by the support but is average overall I guess!

Bug Resolution

Exceptional Examples of TIBCO Jaspersoft Support

Not experienced it yet on the technical support side. On the business side though, The Client Success Manager is quite eager to help and reaches out frequently to check in. That can be attributes to good account management strategy as well. Also to be fair, Professional Services supported their work really well even after the engagement was complete. A part of that depends on the relationship you strike up with them as well.

Using TIBCO Jaspersoft

Usability

6
The end results are pretty good but the journey to get there is not very smooth and requires solid skills in many technical areas thereby making it ineffective for just plain business users. For them, just consumption is the only practical way to go.

Usability Pros and Cons

ProsCons
Like to use
Feel confident using
Unnecessarily complex
Requires technical support
Slow to learn
Lots to learn

Easy Tasks

  • Building basic reports. However, you need to be at least an intermediate level SQL expert as the bulk of the report creation logic lies in the SQL.
  • Basic dashboards.
  • User and Role Management
  • Connecting to data. We used JDBC.
  • Interactions with Reports/Dashboards and Data Export functions

Difficult Tasks

  • Setting up row level security in multi-tenant deployments. We had to hire experts.
  • Jaspersoft Studio Professional is very clunky to use
  • Dated UI and UX concepts lead to the lack of intuitiveness.
  • Visualize.js, with its shortcomings.
  • iFrame embeds for Analytics is not the best or modern approach for integrations. That is what we had to use.

Mobile Interface Availability and Impressions

Yes, but I don't use it