I wouldn't want to use anything else to track time.
April 29, 2021

I wouldn't want to use anything else to track time.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Toggl

Customer Support uses it to track how much time they spend with each customer. When I used it in support, I would import our customers and their projects each season to make it easier to log time. Several department heads now use Toggl to report on how we spend our day.
  • One of my favorite tools is the Chrome extension. I can easily start the timer with a right-click as I switch projects on new tabs.
  • I need to send a weekly report to my CEO of how I spent my time. I just export the CSV for the week and send it. Otherwise, it takes me an hour to put the report together.
  • Importing a CSV of my customers and their expected projects each season made it very simple to log time. If it had been up to me, I would have integrated Toggl into our app for time tracking. I still might do it now that it is up to me.
  • I really like being able to edit times, but sometimes I end up with a timer for an overnight. This happens when I add an entry I missed. If I enter an 11 AM entry in the afternoon, it will add it as PM, and then move the ending time to the next day.
  • Until recently, we charged per minute for support time, having an easy way to track that has been invaluable.

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I recommend Toggl all the time. It's great for customer support and tracking project management. The fact that you can import existing customers and projects from your own database is very helpful, but it is also very easy to add customers and/or projects one at a time.