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Good support!
March 30, 2018

Good support!

Benthe Duppen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

They are just very good. They follow up, have great knowledge and it is easy to get in contact.
We use TOPdesk at the reception [desk]. We are using it to register visitors and keep a detailed employee list in order to give out lockers. We are currently in the process of starting to use the self-service portal for tickets and visitors.
4 - Just 4 and they are all receptionists employed by G4S.
  • Very good customer service
  • In general a nice product to use, too bad we do not use it to full extent
  • Honestly, I don't have any examples. if I have to say one thing it is that I have to search often for features in the admin part. Maybe because I don't use it often enough maybe because its a little confusing?
I think it it is suited for a reception [desk] but the rest of the organization should be using it as well then. Since our IT department does not support it it is a little hard to get the whole organization on board.

TOPdesk Feature Ratings

Incident and problem management
7.5
Organize and prioritize service tickets
7
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
7.0
Configuration mangement
7
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated