March 30, 2018
Score 7 out of 10
Overall Satisfaction with TOPdesk
They are just very good. They follow up, have great knowledge and it is easy to get in contact.
We use TOPdesk at the reception [desk]. We are using it to register visitors and keep a detailed employee list in order to give out lockers. We are currently in the process of starting to use the self-service portal for tickets and visitors.
- Very good customer service
- In general a nice product to use, too bad we do not use it to full extent
- Honestly, I don't have any examples. if I have to say one thing it is that I have to search often for features in the admin part. Maybe because I don't use it often enough maybe because its a little confusing?