TOPdesk

TOPdesk

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Top Rated
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About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
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TOPdesk

Overview

Recent Reviews

TOPdesk Review

7 out of 10
May 30, 2022
We use it for logging incidents, questions, problems, and operational tasks. The departments that use TOPdesk are IT, central helpdesk, …
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Review TOPdesk SaaS

8 out of 10
May 24, 2022
A few departments use TOpdesk, we want more departments to use TOPdesk in the future. We address ICT problems and customer problems [with …
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4 Month in Review of TOPdesk!

8 out of 10
December 11, 2021
We are still in the middle of implementing everything we want to in TOPdesk, but we use it for IT ticket tracking, asset tracking …
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TOPdesk: At the TOP of the Game

10 out of 10
December 05, 2021
When our previous ticketing system reached its end of life, we determined that the Facilities and Information Technology departments would …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Customer Support 2021
TrustRadius Best of Award, Best Of Usability 2021

Popular Features

View all 13 features

Organize and prioritize service tickets (141)

8.8
88%

Configuration mangement (110)

8.7
87%

Self-service tools (130)

8.1
81%

ITSM reports and dashboards (115)

7.8
78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

Features Scorecard

Incident and problem management

8.1
81%

ITSM asset management

8.3
83%

Change management

8.0
80%

Product Details

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%

TOPdesk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Comparisons

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Frequently Asked Questions

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

What is TOPdesk's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 8.8.

Who uses TOPdesk?

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 122)
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Adrie Bergwerff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
20
TOPdesk Self Service portal is used by every colleague. We have approximately 20 users that use TOPdesk as an operator. The basic function of TOPdesk is IT Service Management, Configuration Management, and the Knowledge Base.

We also want to implement facility management for our Office Managers.
May 30, 2022

TOPdesk Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
370
The departments that use TOPdesk as operators are IT, central helpdesk, HR, Finance, Communications, Innovations, Healthcare administration, and some project groups. All healthcare personnel within our organization are authorized to use our self-service portal, more or less 5000 employees.
Dustin Fawver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
100
Most of the TOPdesk users are in the IT department since it was primarily intended as a replacement for a much older platform. We do have a few people in Human Resources that use it due to the digital transformation of the employee off-boarding process, as well as some other internal requests that require approval from a Human Resources operator. The organization's primary inventory asset manager uses TOPdesk for asset management. Other business units include ID Services, the university library, Bursar, Business & Finance, and Parking Services.
Score 8 out of 10
Vetted Review
Verified User
Review Source
3500
Most of the users are people who reside or work on campus. They utilize the self-service portal to report issues and request assistance with events and maintenance. The heavy users probably only account for about 100 of these users. These are the technicians and managers that support those technicians.
Score 8 out of 10
Vetted Review
Verified User
Review Source
50
We have our entire company on it so all our business functions. Engineers, admin staff, IT staff, Accounting, etc. The intent is that TOPdesk is used by every user in our firm to keep track of IT tickets, hardware requests, software requests. Pretty much anything computer or IT system-related is tracked and run through it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
12
Currently our IT department makes use of the system. This includes IT management, Desktop Support, Network Support, and application management. We do see a business use for system to be used with our Human Resources department to track their processes. Also the system could replace the work order system Building Management uses.
Score 10 out of 10
Vetted Review
Verified User
Review Source
1200
TOPdesk is used by Student Services, which includes Student Advice, Money Advice, First line support within Student Services, Disability and Dyslexia support and Study Skills support. It is also used by all Faculties within the university, Risk and Compliance, Complaints, International Office, Residential Services, Catering, and our Covid-19 support team. It is also used by our Senior Management to understand the general trends within the University.
Score 9 out of 10
Vetted Review
Verified User
Review Source
5
The people in our organization who use TOPdesk on a day to day basis are the front line technicians of a 3 member team that works remotely across Ontario. Our management team of 3 are also able to access TOPdesk to approve process changes, as well as monitor and report on support request trends.
Score 9 out of 10
Vetted Review
Verified User
Review Source
8
IT, reception, CRM, planning as well as the HR-department use TOPdesk. For the HR-department it is a cool tool for making standard forms and tools or answers to questions that colleagues ask often. By making these standard forms, they do not have to make the same answer over and over again.