TOPdesk Reviews

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264 Ratings
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Score 7.4 out of 100

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Reviews (1-25 of 107)

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November 20, 2020
Timo Snijders | TrustRadius Reviewer
Score 8 out of 10
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Users and Roles

1300 - 1230 users (mainly of the Self-Service portal) about 70 IT service management, facilities management and developers.
IT service management includes disciplines such as system management, application management, network management and development.
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December 14, 2020
Mark Coutinho | TrustRadius Reviewer
Score 9 out of 10
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Users and Roles

8 - IT, reception, CRM, planning as well as the HR-department use TOPdesk. For the HR-department it is a cool tool for making standard forms and tools or answers to questions that colleagues ask often. By making these standard forms, they do not have to make the same answer over and over again.
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October 02, 2020
Robin Exoo | TrustRadius Reviewer
Score 9 out of 10
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Users and Roles

The RID has IT management, change management, information management, and incident management for our IT and Functional application engineers. The governments have facilities management, HR, and Functional application engineers who use TOPdesk.
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July 31, 2020
Jay Hamel | TrustRadius Reviewer
Score 9 out of 10
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Users and Roles

180 - We manage IT services and customer services via TOPdesk. We also manage several different customers, and in some cases their customers, via TOPdesk.
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July 29, 2020
Rob Hoogeveen | TrustRadius Reviewer
Score 8 out of 10
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Users and Roles

300 - The whole IT department is using TOPdesk. Also, the employees are using TOPdesk but they mostly use the self-service side of TOPdesk within our organisation. The employees use TOPdesk for making incident calls and changes.
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July 29, 2020
Paolo Staal | TrustRadius Reviewer
Score 9 out of 10
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Users and Roles

300 - 

IT Service Management: Support requests for the Servicedesk (first line) and second line functions, such as system administrators and functional management.

Change Management: Changes for the IT environment, which are being discussed in a Change Advisory Board.

Facility Management: Support requests for anything related to our facilities.

Quality Management: Registration of accidents, almost accidents and suggestions for improvement.

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July 28, 2020
Jeffrey Ing | TrustRadius Reviewer
Score 7 out of 10
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Users and Roles

125 - We use it for IT Service Managment, Facilities Managment, Web Design Requests, ArcGIS map creation requests and Science Requests. Staff is able to create tickets through the self service desk in different portals. Operators are able to see tickets via e-mail and address all issues.
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August 10, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Users and Roles

5 - The people in our organization who use TOPdesk on a day to day basis are the front line technicians of a 3 member team that works remotely across Ontario. Our management team of 3 are also able to access TOPdesk to approve process changes, as well as monitor and report on support request trends.
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November 02, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Users and Roles

250 - TOPdesk is used throughout the entire organization by lots of different user groups. Among these are IT service management (helpdesk and system administrators), facilities management, office management, security operations, procurement, and management. It is very useful to be able to use a single IT solution for such a variety of different user groups.
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August 24, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Users and Roles

100 - TOPDesk is used mostly by the end users who are using different applications like ERP systems, Reporting Services etc. It is used to report issues or request new / modified functionality of those systems.
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July 31, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Users and Roles

25 - Customer Services - After-sales
Account Management - Sales
Service Delivery Management - After-sales
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July 31, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Users and Roles

15 - IT service management
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Feature Scorecard Summary

Organize and prioritize service tickets (126)
8.6
Expert directory (83)
7.1
Service restoration (79)
7.9
Self-service tools (116)
8.7
Subscription-based notifications (87)
8.0
ITSM collaboration and documentation (95)
8.2
ITSM reports and dashboards (101)
7.4
Configuration mangement (99)
7.6
Asset management dashboard (84)
7.1
Policy and contract enforcement (70)
8.3
Change requests repository (97)
7.6
Change calendar (80)
6.9
Service-level management (80)
7.6

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards

ITSM asset management Features

Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement

Change management Features

Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureResource Plan Board
Has featureOperations Management
Has featureOpen API
Has featureIntegrations Market Place
Has featureReservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, The Okta Identity Cloud, Microsoft Azure, OneLogin, Microsoft System Center, Microsoft BI (MSBI), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), BeyondTrust Remote Support (formerly Bomgar), Microsoft System Center Configuration Manager (SCCM), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM

TOPdesk Competitors

TOPdesk Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
55%
Enterprises (> 500 employees)
40%

TOPdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Social Media
Video Tutorials / Webinar
Forum/Community
FAQ/Knowledgebase

TOPdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian