TOPdesk is great
Rating: 9 out of 10
December 31, 2024
CK
Vetted Review
Verified User
1 year of experience
30
IT, HR, Management and all employees of all departments.
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Learn from top reviewers
TOPdesk is great
Rating: 9 out of 10
April 25, 2025We use TOPdesk to automate our IT proces flows (incident management, change management, problem management and asset management)
Richard Smeets
Administrator - Information Technology
Functioneel beheerder
SintLucas
15 years of experienceTOPdesk is a Top Service management application
Rating: 9 out of 10
April 25, 2025We use TOPdesk for Incident, problem and change management for IT, Facility Management and Human Resource Management. Our scope is to become the One Stop Shop for every collea...
TOPdesk is the best
Rating: 10 out of 10
April 17, 2025We use TOPdesk as a notification system. We have been using TOPdesk for a long time and are very satisfied with it. It is very user-friendly and the service from TOPdesk itsel...
TOPdesk for registration in your company
Rating: 10 out of 10
February 21, 2025We use TOPdesk for our Information Technology department, Facility, Hospitality and production departments. We use for example the modules Incident management, Change manageme...
TOPdesk is great
Rating: 9 out of 10
December 31, 2024For incident management, asset management, HR employee management and change management. This allows us to monitor which software and hardware problems occur within the organi...
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Pricing
N/A
Unavailable
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.topdesk.com/en/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is an IT and Enterprise Service Management solution that aims to help users improve customer communication, manage workflows and keep track of assets. It helps organizations to work more efficiently, improve internal collaboration and improve customer and employee satisfaction.
According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. TOPdesk is an ITIL based software solution with the first edition of TOPdesk being developed in 1993. SaaS and On-premises deployments are available.
TOPdesk serves over 5500 customers in over 45 countries ranging from SMB to Enterprise organizations, with a focus on medium sized Enterprises and organizations with medium to high ITSM and ESM complexity needs.
TOPdesk empowers service teams that are passionate about making things happen in being self sufficient, with expert services and support available when needed.
It enables customers to tame the chaos, become better together and discover new value continuously.
TOPdesk:
- Is suitable for IT, Facilities Management, HR and other collaborating service teams.
- Offers native integration and API capabilities to connect with other IT applications and partner solutions via their marketplace.topdesk.com.
Core features:
- Flexible workflows for various business processes, which can easily be maintained and adjusted without coding.
- Asset templates that are quickly adapted to the ever-changing asset landscape.
- A knowledge base to capture critical knowledge continuously and make it accessible for everyone.
- Overviews and dashboards created easily and always available for service teams to stay on top of their game.
- A self-service portal that increases transparency and grows with organizations as they expand their service delivery.
- Out-of-the box integrations, API’s and partner solutions to fit into the internal ecosystem.
Certification and hosting locations:
- TOPdesk is SOC2 Certified.
- TOPdesk currently offers hosting locations in Australia, Brazil, Canada, the European Union (several locations), Norway, the United Kingdom, and the United States of America.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Service automation capabilities
TOPdesk Screenshots
TOPdesk Video
Service Management made easy
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- Okta
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business / Lync (discontinued)
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management (discontinued) are common alternatives for TOPdesk.
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.5.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 163)
Review TOPdesk
Rating: 8 out of 10
December 31, 2024
CJ
Vetted Review
Verified User
3 years of experience
110
All Support services
TOPdesk product review
Rating: 8 out of 10
December 31, 2024
Vetted Review
Verified User
10 years of experience
2000
TOPdesk is our SPOC
TOPdesk a great tool to work with
Rating: 10 out of 10
April 03, 2024
RV
Vetted Review
Verified User
20 years of experience
5500
IT service management
Operations
Finance
Human Resources
Procurement
Operations
Finance
Human Resources
Procurement
TOPdesk is a great ITSM tool
Rating: 10 out of 10
March 04, 2024
JO
Vetted Review
Verified User
7 years of experience
250
It service management, facilities and operators for daily use.
Self service is also represented.
Self service is also represented.