TOPdesk Reviews

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226 Ratings
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Score 7.9 out of 100

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Paolo Staal profile photo
Score 9 out of 10
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Users and Roles

300 - 

IT Service Management: Support requests for the Servicedesk (first line) and second line functions, such as system administrators and functional management.

Change Management: Changes for the IT environment, which are being discussed in a Change Advisory Board.

Facility Management: Support requests for anything related to our facilities.

Quality Management: Registration of accidents, almost accidents and suggestions for improvement.

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Jeffrey Ing profile photo
January 13, 2020

TOPdesk Review

Score 7 out of 10
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Users and Roles

125 - We use it for IT Service Managment, Facilities Managment, Web Design Requests, ArcGIS map creation requests and Science Requests. Staff is able to create tickets through the self service desk in different portals. Operators are able to see tickets via e-mail and address all issues.
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No photo available
Score 10 out of 10
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100 - TOPDesk is used mostly by the end users who are using different applications like ERP systems, Reporting Services etc. It is used to report issues or requests new /modified functionality of those systems.
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No photo available
Score 8 out of 10
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500 - About 90% of our TOPdesk use is for IT Service Management, and about 10% is for facilities management, but this is growing slowly as more processes are incorporated into TOPdesk. Booking a room, alert reception for visitors in advance, and using forms on the self-service portal allows us to uniformly address these needs.
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Jason Barker profile photo
Score 10 out of 10
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Users and Roles

5 - The people in our organization who use TOPdesk on a day to day basis are the front line technicians of a 3 member team that works remotely across Ontario. Our management team of 3 are also able to access TOPdesk to approve process changes, as well as monitor and report on support request trends.
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Marcio Vizoli profile photo
Score 9 out of 10
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Users and Roles

17 - I believe that this number is approximate. About 12 users are in the customer service/support sectors, the remaining 5 people in the IT service, which includes 3 systems analysts, 1 security analyst and 1 analyst infrastructure.
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No photo available
February 18, 2019

TOPdesk? Simply the best.

Score 8 out of 10
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Users and Roles

25 - The departments that are currently using TOPdesk are IT, Facilities Management and our Laboratory/POCT team.
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Lode Bruyninckx profile photo
Score 8 out of 10
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Users and Roles

150 - At this moment we only use TOPdesk as an IT-management tool but in the next step we will upgrade our version to Topdesk Enterprise and then we will add Facilities Management, Tooling Department, HRM, Payroll, Industrial Engineering, and Maintenance also.
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Pieterjan vanderWerf profile photo
Score 8 out of 10
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Users and Roles

700 - The Service Desk of the IT department uses TOPdesk for registration of problems and questions and as a workflow for IT changes. It is also used as a CMDB-tool. We use it also for facturation purposes.
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Feature Scorecard Summary

Organize and prioritize service tickets (108)
Expert directory (72)
Service restoration (66)
Self-service tools (99)
Subscription-based notifications (75)
ITSM collaboration and documentation (84)
ITSM reports and dashboards (87)
Configuration mangement (87)
Asset management dashboard (76)
Policy and contract enforcement (62)
Change requests repository (82)
Change calendar (72)
Service-level management (70)

About TOPdesk

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureResource Plan Board
Has featureOperations Management
Has featureOpen API
Has featureIntegrations Market Place
Has featureReservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk. For more information:

TOPdesk Integrations

BeyondTrust Remote Support (formerly Bomgar), Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, Okta Workforce Identity, Microsoft Azure, Microsoft BI, Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), OneLogin, Microsoft System Center, Microsoft System Center Configuration Manager (SCCM), Skype for Business (formerly Lync), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM

TOPdesk Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

TOPdesk Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

TOPdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian