Overall Satisfaction with Totango
We manage our customer accounts on Totango and update their Information. We maintain the star ratings for our customers based on the usage of our product (Practo Ray). It helps to record the transactions or communication we had with our customers. Timely updates, generating reports, etc., are done on daily basis. It is mainly used by customer success warriors.
- Time Stamp.
- Reports.
- Tags.
- Sometimes it stops working.
- Automatically some of the accounts get logged out.
- It should have a calling facility.
- Maintaining the information data of our customers
- Managing customer accounts
- Generating daily reports