Go Totango
Updated July 01, 2016

Go Totango

Himanshu Girdhar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We manage our customer accounts on Totango and update their Information. We maintain the star ratings for our customers based on the usage of our product (Practo Ray). It helps to record the transactions or communication we had with our customers. Timely updates, generating reports, etc., are done on daily basis. It is mainly used by customer success warriors.
  • Time Stamp.
  • Reports.
  • Tags.
  • Sometimes it stops working.
  • Automatically some of the accounts get logged out.
  • It should have a calling facility.
  • Maintaining the information data of our customers
  • Managing customer accounts
  • Generating daily reports
I think it the best platform for customer success managers.

Totango Feature Ratings

Product usage
7
Help desk / support tickets
7
Customer profiles
8
Automated workflow
8
Internal collaboration
7
Customer health scoring
5
Customer segmentation
7
Customer health trends
7
Engagement analytics
6
Revenue forecasting
5
Dashboards
8
Not Rated

Totango Implementation