Skip to main content
TrustRadius: an HG Insights Company
Totango

Totango

Overview

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Read more

Learn from top reviewers

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.totango.com/packages

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

What is Appy Pie?

Appy Pie is a diversified no-code development platform. It offers app and web development, helpdesk support, chatbot building, design features, and integration that are helpful when starting, running, or growing a business.

Sorry, this product's description is unavailable

Return to navigation

Product Demos

Totango Customer Success Walkthrough

Navattic
Return to navigation

Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.8

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 8.7

Customer Data Extraction / Integration

Customer data extraction / integration

8.1
Avg 8.8

Customer Success Management

Customer Success Management

8
Avg 8.6

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

8.2
Avg 8.5
Return to navigation

Product Details

What is Totango?

Totango is a Customer Success Platform for enterprise go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—that helps them to work smarter, achieve meaningful outcomes, and refine revenue strategies through actionable insights.

By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities. The platform boasts users among companies like SAP, Github, Schneider Electric, and Aircall. Totango supports customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential.

Totango Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Marketo

Totango Screenshots

Screenshot of collaboration tools to manage a customer portfolioScreenshot of a 360° view of customer healthScreenshot of the dashboard to monitor customer metricsScreenshot of engaging in-app experiences and email campaigns to improve customer retentionScreenshot of integrated data in the Customer Data Hub

Totango Video

New year, new evolution of CS, new Totango

Totango Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Gainsight CS, ChurnZero, and Planhat are common alternatives for Totango.

Reviewers rate NPS surveys highest, with a score of 9.3.

The most common users of Totango are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-5 of 260)

The bomb in customer success software!

Rating: 9 out of 10
October 27, 2023
BH
Vetted Review
Verified User
Totango
1 year of experience
We use Totango as a customer success solution to keep track of our customer's journey from sign-up to advocacy. Before Totango, we struggled to keep track of meaningful aspects of the client relationship, and Totango has provided us with a solution. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.

Great tool for scaling Customer Success

Rating: 10 out of 10
January 09, 2024
CL
Vetted Review
Verified User
Totango
1 year of experience
We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for customer marketing/nurture campaigns, account health scoring, data and insights and customer surveys.

Totango is a game changer for CS teams.

Rating: 9 out of 10
January 08, 2024
SB
Vetted Review
Verified User
Totango
2 years of experience
We implemented Totango to manage our Customer Success Team's accounts in a way that would help us scale and improve our relationship with customers. It gave us a platform for organizing data, and keeping track of all of our touchpoints, as well as allowed us to centralize communication and collaboration. It was truly game changing.

I like totango

Rating: 9 out of 10
January 08, 2024
HL
Vetted Review
Verified User
Totango
1 year of experience
I use totango to manage my book of business, which has ranged from 250 to 700 customers. It helps me to monitor changes in customer health and remain organized. it has helped significantly with customer outreach

Totango is to-tally great software

Rating: 9 out of 10
January 08, 2024
Vetted Review
Verified User
Totango
1 year of experience
I use Totango to manage my customer account profiles. The software ensures there's a single source of truth for any need to know customer information.

I log customer touchpoints including emails, meeting notes, and other internal notes. I use the reminders and agenda features to keep track of to-dos. My org also has automated SuccessPlays for things like the renewal process.
Return to navigation