Managing my customers with Totango
Updated November 17, 2020
Managing my customers with Totango
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We are currently using Totango across our Customer Succes organization to manage our book of business across the globe. It allows us to see the customer's lifecycle from onboarding all the way through to quarterly business reviews, upsells and CHURN prevention, allowing us to maximize our time and ensure customer happiness.
- Success flows.
- Account segmentation.
- Health scores.
- Software reliability - Ensuring or doing the very best for no down-time.
- Email notifications if a certain trigger is activated.
- Beta access for us to try ToTo before a new release is GA.
- Retention of customers.
- Time management.
- Churn monitoring.