Totango is Great!
March 24, 2020

Totango is Great!

Jaclyn Navarro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is being used by a couple of different departments. We mainly use it as a task manager and to check the health score with our clients. We use it as a resource to track our customers and exactly what they need.
  • Task Management- Being able to see when the last touch point was and what new tasks you need
  • Health Score- the ability to pull reports just on health score so you are able to identify who to reach out to
  • Integration with Zendesk and Salesforce
  • Ability to add contacts directly through Totango and emails getting synced
  • Helps us keep track of our accounts and verify what accounts we need to save

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

It is great for building and creating reports so I know which accounts to touch base with. Totango has great organization and helps see the status of those accounts that are in poor health.

Totango Feature Ratings

Product usage
4
Help desk / support tickets
4
Customer profiles
7
Automated workflow
6
Internal collaboration
3
Customer health scoring
6
Customer segmentation
8
Customer health trends
7
Engagement analytics
7
Revenue forecasting
4
Dashboards
7
Role-based user permissions
8
API
8
Integration with Salesforce.com
6