Overall Satisfaction with Totango
Totango is being used by a couple of different departments. We mainly use it as a task manager and to check the health score with our clients. We use it as a resource to track our customers and exactly what they need.
- Task Management- Being able to see when the last touch point was and what new tasks you need
- Health Score- the ability to pull reports just on health score so you are able to identify who to reach out to
- Integration with Zendesk and Salesforce
- Ability to add contacts directly through Totango and emails getting synced
- Helps us keep track of our accounts and verify what accounts we need to save
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes