So far, so good!
December 06, 2021

So far, so good!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango as a Client Success tool/ dashboard. It helps our company see the health score of our client and general NPS in a single platform. It is also automating a lot of our processes that used to be very manual.

Pros

  • Automate processes
  • Visibility on client health scores
  • Single source of truth

Cons

  • We get too many emails from Totango
  • I wish it were more intuitive to understand why a health score lowers, what specific metric is causing that to happen.
  • It's early to tell.

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

We have been using Totango for less than a semester, so we are still finding out scenarios where it is less appropriate. So far, it's fulfilled our expectations.

Totango Feature Ratings

9.0
Product usage
9
Help desk / support tickets
Not Rated
7.7
NPS surveys
5
Customer profiles
9
Automated workflow
5
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
8.7
Customer health trends
9
Engagement analytics
8
Revenue forecasting
Not Rated
Dashboards
9
9.0
Role-based user permissions
9
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated

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