Totango for a Customer Development SDR
June 15, 2022

Totango for a Customer Development SDR

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

On my team, we use Totango to have a quick overview of the customer's domain. I use it as a tool to decide if I should reach out to the client when it comes to upgrading them to the newer platform we offer.
  • Shows client's domain in a quick and organized fashion.
  • Everything is laid out where you need it.
  • There are small charts that are easy to see and use.
  • Making reports on Totango is a little confusing.
  • Not having the admin for the domain listed could be added.
  • Totango has boosted upsells!

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Totango gave us all the clients that are close to being over on storage, giving us a reason to reach out to them before this happens. This prevents angry customers while also boosting our upsells!

Totango Feature Ratings

Product usage
8
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Customer health trends
8
Engagement analytics
8
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
8
Integration with Marketo
Not Rated