A great, easy-to-use tool for running and participating in online courses
November 13, 2021

A great, easy-to-use tool for running and participating in online courses

Neil Chandavarkar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOTVS Educacional

The TOTVS Educacional ERP was used across the whole organization and helped to facilitate course management. Course work was well-organized and easily accessible, with grading and payments being processed quickly and automatically. It also provided a user-friendly platform for answering user and client queries on consulting assignments. Interaction among students and instructors, usually a common problem in the education space, was very easy and straightforward, with students being encouraged via reminders to ask as many questions as they felt they needed to.

Pros

  • Attractive interface.
  • Wide range of customization tools.
  • No down time or crashes.
  • Encourages interaction among students and instructors.
  • Seamless payment processing and grading system.
  • User-friendly consulting platform.
  • Good cybersecurity.

Cons

  • System sign-out after a few minutes of user being idle.
  • Automated HelpDesk questions are very simple.
  • Video load times were delayed at times.
  • Usability.
  • System reliability.
  • Encourages interactive learning.
  • Workflows were easy to manage.
  • Very few user complaints.
  • Good cost-benefit.

Do you think TOTVS Educacional delivers good value for the price?

Yes

Are you happy with TOTVS Educacional's feature set?

Yes

Did TOTVS Educacional live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOTVS Educacional go as expected?

I wasn't involved with the implementation phase

Would you buy TOTVS Educacional again?

Yes

Microsoft 365 (formerly Office 365), Google Analytics, Slack, Asana, Displayr
The TOTVS ERP is very well suited for online courses that require frequent contact and discussion among participants. On the other hand, the array of customizable features on the platform seems quite vast, which can make taking full advantage of the different features somewhat difficult if a business does not have a clear idea of what they're looking for.

Evaluating TOTVS Educacional and Competitors

TOTVS Educacional Support

Basic HelpDesk questions, but few problems or questions arose.
ProsCons
Good followup
Problems get solved
Kept well informed
No escalation required
Quick Initial Response
None
No, I was not involved in decisions to acquire any services.

Using TOTVS Educacional

The system itself was very easy to navigate as a user, but sometimes load times would be higher than expected.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Query response
  • Site navigation
  • Interpersonal communication

Comments

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