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Good product, but app could use some improvements
February 13, 2020

Good product, but app could use some improvements

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with TravelBank

TravelBank was used across the entire organization with the main purpose of being reimbursing travel expenses.
  • Customer service.
  • The app has a lot of bugs.
  • Data entry could be easier.
Expensify seems like a superior product. They make things simple. You can forward your email receipts to them to automatically scan and report are automatically submitted weekly.
Support was quick. The problem was hard to solve, but not their problem.

Do you think TravelBank delivers good value for the price?

Yes

Are you happy with TravelBank's feature set?

No

Did TravelBank live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TravelBank go as expected?

I wasn't involved with the implementation phase

Would you buy TravelBank again?

Yes

One-off expenses are easy, but the app always had issues and made it difficult to use. One time, I had to take pictures of all my receipts using my laptop's webcam because I couldn't submit anything through the app.