Overall Satisfaction with TripActions
TripActions is used by all employees traveling on company business.
- Concierge services are pretty effective overall...
- The software allows for flexibility so that we can tune the "company policy" settings to find the right balance for us.
- TripActions has very solid integration with Expensify and has made the expense reporting process much easier.
- "Receipts" for hotels and car rentals don't include charges billed later (e.g. meal at the hotel, gas for rental car). If users are using that feature they need to submit a second invoice manually to capture that.
- It doesn't connect to frequent flyer balance information - would be nice to see it in one place...
- TripActions could integrate a product like Seat Guru to help travelers pick their seat.
- TripActions is giving us far better visibility into our spend and allowing us to track traveler behavior to help coach travelers (e.g. book flights farther in advance)...
We evaluated a number of products and landed on TripActions... flexibility about company policy; deployment of iPhone app and its integration with Expensify were key.