Robots taking over operations
January 14, 2019

Robots taking over operations

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UiPath Enterprise RPA Platform

UiPath RPA is used across the business to automate a range of previously manual processes (34 at the time of writing). The majority of processes are in Operations, specifically in payments, however there are also processes owned by Lending, HR, Retail, Technology and Collections.

Pros

  • Speed to deliver an automated process - significantly quicker than traditional technology projects.
  • Time to productivity - Good community and training resources that means new developers become productive in a few weeks to a few months depending on previous experience.
  • Business Language - Automations are largely self-documenting, with a graphical flowchart. This is good for developers (many can be technical business people rather then technology people) and also for process owners to be able to mostly review their processes
  • Speed of new feature development - UiPath is rapidly improving their product.
  • Community resources - a reasonably large community is adding more activities and there are also help resources like the forum and Slack available.

Cons

  • Because of the speed of development, there is some meaningful infrastructure effort to continuously apply updates.
  • Given the growth in the company, some support staff are somewhat inexperienced and therefore incident resolution can take longer than ideal.
  • Recent change to the way Support jobs are logged (more away from Zendesk) has reduced the ease of logging jobs and looking at job history.
  • Automation for consistency resulted in a financial benefit stream in which fees were not being applied consistently. This provided ROI for the first project within 4 months.
  • Two years on, 10 FTE of effort has been moved to Robots. Some of this is new work, the majority is automation of existing.
  • Risk reduction, Robots will only apply the process deployed. They will not use access granted to commit internal fraud.
Initial evaluation only. Licence model of UiPath more conducive to getting started.
Ideal:
Repetitive processes with stable applications and digital data feeds. We have a legacy core banking system, and being able to address a number of "manual workarounds" that have become core processes has been great for the organisation. Largely, we have seen this processes in Operations teams. Additionally, work that would ideally be done out of hours or 24/7 in which human resources aren't available to work at these times is a strong candidate.

Not ideal:
While there is significant work connecting with smart OCR style technologies, this still ends in more manual intervention than digital data feeds.

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