Item: UKG Ready
Rating: 1
Author: Sheila Toney

Use Cases and Deployment Scope

Payroll, HR, Training, time management and general record keeping. It is being use across the entire organization. Payroll and time management and HR data.

Pros and Cons

I like the fact that are dashboards that report a screen shot of what is happening
I like the notifications that are tied to various processes

Customer support. I do not like the idea of not being able to call someone with a quick question without adding a case. Waiting for someone to call you back is not helpful at all. Chat line is mostly off-line
SMA is relatively new to Kronos's Platform. I really felt like we were not fully trained on the system. We were not able to train our staff well either. I would really like to see short clip videos that we are able to share with new employees. I don't have time to read long documents which I find is a lot of what is on the training portal.

Return on Investment

We certainly will be saving on cost of the system in the future. I cannot say we've saved anything to date as we were paying for two systems. This was a difficult change when we moved from UltiPro to UKG Ready.

UKG Ready is the only system we are using. We are new to UKG Ready and with any new program there is some getting used to. I hope that in another six months or so, I will have a better out look on the program.

Key Insights

Do you think UKG Ready delivers good value for the price?

Not sure

Are you happy with UKG Ready's feature set?

Did UKG Ready live up to sales and marketing promises?

Did implementation of UKG Ready go as expected?

Would you buy UKG Ready again?

Likelihood to Recommend

I would not recommend UKG Ready at this time. Again, we are new customers and I feel, we are on our own. I've added cases and I have met a few people who have been very helpful. I often asked for someone to give me a call, but I keep forgetting the help desk does not make calls, they will email you most of the time. I am a person who likes to have the customer support via phone. Had we known we were not going to receive this type of support, we probably would not have selected UKG Ready.

Customer on the Fence

Overall Satisfaction with UKG Ready