Item: UKG Ready
Rating: 1
Author: Sheila Toney

Overall Satisfaction with UKG Ready

Use Cases and Deployment Scope

Payroll, HR, Training, time management and general record keeping. It is being use across the entire organization. Payroll and time management and HR data.

Pros and Cons

Pros

I like the fact that are dashboards that report a screen shot of what is happening
I like the notifications that are tied to various processes

Cons

Customer support. I do not like the idea of not being able to call someone with a quick question without adding a case. Waiting for someone to call you back is not helpful at all. Chat line is mostly off-line
SMA is relatively new to Kronos's Platform. I really felt like we were not fully trained on the system. We were not able to train our staff well either. I would really like to see short clip videos that we are able to share with new employees. I don't have time to read long documents which I find is a lot of what is on the training portal.

Return on Investment

We certainly will be saving on cost of the system in the future. I cannot say we've saved anything to date as we were paying for two systems. This was a difficult change when we moved from UltiPro to UKG Ready.

UKG Ready is the only system we are using. We are new to UKG Ready and with any new program there is some getting used to. I hope that in another six months or so, I will have a better out look on the program.

Industry Expertise

There is so much the system can perform, however finding the time to delve into it, is another issue for users and I don't have the time to connect with the community on a regular. UKG Ready Support Personnel are always pushing the Team and myself to asked the community, however we did not sign a contract with the community, we signed it with Kronos. This is frustrating for the Team and I. Even with UltiPro, we were able to call and speak someone if we had a quick question.

Role-based Success

Benefits, performance management and compensation are three main items I work on once a year, there is regular maintenance, but with this being our first year with UKG Ready, I felt totally unprepared and I was constantly adding cases for support. Again, frustrating process to connect with the so called experts of the system.

Quality of Resources

My initial introduction to UKG Training was not good. We had no support for a roll out training of the system. We were told to reach out to the community for support. The training is full of documents. I don't have time to ready numerous pages of documents to learn the system.

Key Insights

Do you think UKG Ready delivers good value for the price?

Not sure

Are you happy with UKG Ready's feature set?

Did UKG Ready live up to sales and marketing promises?

Did implementation of UKG Ready go as expected?

Would you buy UKG Ready again?

Likelihood to Recommend

I would not recommend UKG Ready at this time. Again, we are new customers and I feel, we are on our own. I've added cases and I have met a few people who have been very helpful. I often asked for someone to give me a call, but I keep forgetting the help desk does not make calls, they will email you most of the time. I am a person who likes to have the customer support via phone. Had we known we were not going to receive this type of support, we probably would not have selected UKG Ready.

UKG Ready Feature Ratings

Comments

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Amanda Boyle
(Vendor Representative) commented 3 years ago
Hello Shelia, We appreciate you taking the time to provide us with your feedback and are sorry to hear that UKG Ready is not meeting your expectations. I've passed your review along to your Sales Rep. and someone should be in touch shortly to see if there is anything that we can do to improve your experience. If you have any additional information you would like to share please reach out to me directly Amanda.Boyle@ukg.com Thanks! Amanda Boyle Customer Marketing Specialist

Customer on the Fence