Avoid at all costs.
February 24, 2021

Avoid at all costs.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Unitrends DRaaS
  • Unitrends Backup Software
  • Unitrends Direct-to-Backup
  • Unitrends Recovery Series Backup Appliance

Overall Satisfaction with Unitrends Data Center Backup and Recovery

It is not being used. Their "support team" was unable to get their device up and running in a very vanilla environment. They continually sent the wrong hardware and modules for the appliance that we bought. We spent 4 months working on this integration before finally asking for our money back. They offered to RMA the device and refund us, but when we got to management they said they do not do RMA's but they would love to give me 3 years extra support on a device they cannot implement.
  • Sales - They can sell you on a nice white glove DRaaS system.
  • Schedule - We had our calendars full of watching them try to enter the same command over and over again.
  • Alienation - It's like they don't actually want customers.
  • They need technicians trained on their own equipment.
  • Their sales team needs to be given a bullet point sheet on what modules are compatible with what appliance.
  • They need training on integrating with... PureStorage and VMWare because my assigned implementation tech had never used either.
  • Cost of tens of thousands of dollars with no delivery.
  • The single VM they got to backup took hours.
  • Their support wasted hours of my team's time.

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Unitrends is awful... just buy Rubrik.
They don't have a 0. I will tell anyone that will listen how horrible this system and company is. Just buy a Rubrik, it will be running seamlessly in your environment in a matter of hours. Rubrik's support is top notch. Rubrik's backups are incredibly fast. Rubrik's recoveries are incredibly easy. Unitrends is the worst vendor I have encountered in my 15 years in IT.

Unitrends Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Deduplication and file compression