Unitrends in the wrong direction!

The short version, we are not using Unitrends Data Center Backup and Recovery [anymore]. The long version, we found support staff lacking in knowledge with regards to [the] configuration of the appliance. We were sold a backup and recovery solution with 10gb ethernet nics. We tried all manners of solutions to get performance at or near 6-7gb. Unitrends support recommended we switch to fiber. We were sold, shipped, and attempted to install three different fiber cards into our Unitrends Data Center Backup and Recovery appliance. It seems the engineers at Unitrends Data Center Backup and Recovery are/were not communicating with the support staff. Support recommended the wrong fiber card the first time. Ordered the ‘correct’ fiber card, attempted to install [it], [the] appliance would not see the card. Turns out our appliance did not support the second card. Support then recommended we purchase and install, yep you guessed it, the first card we had already shipped back. Attempted to install this card for the 5th or 6th time, at this point, a senior engineer jumped into the troubleshooting and after a week or two of conversations, we were sold the wrong appliance, to begin with. We ended up going to a competitor, the one with a similar name to an 80s cubed game. Backup times on the Unitrends for a 2TB vm, 6 hours. Backup times on the competition’s solution, 30-45 minutes. Oh and we get full 40gb throughput using the 4 channel fiber modules built into the device. Also, the new box is capable of providing backups during the day. Almost zero impact to the end-user.