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Upping the Freelancer Game
November 06, 2019

Upping the Freelancer Game

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Upwork

We use it to hire talent, from creative personnel to developers. For any skill we need or any job too tedious to be done by the core team, we outsource through Upwork. The external team fluctuates a bit, due to changing needs, but we also have a core team of freelancers who stay for a few months at a time.
  • It provides access to talent across the globe -- location is no longer an issue.
  • The feedback/rating system helps with choosing the right candidate.
  • The escrow system is great for us to feel safer. It can be scammed still, but only to an extent.
  • The error messages are quite prevalent. The system isn't fail-safe.
  • I signed up to receive notices about partial disruptions, etc, and I get a handful of notifications weekly.
  • The mediation services that help with the return of escrow are not always just.
  • You can find what you need at the price you need. It's the best way to reduce costs and improve efficiency.
Better cost to value ratio, and a greater range of talent; we need more than writers. Fiverr is still good for cheap logo designs.
They respond quickly and solve problems ASAP. The mediation is the only weak point, granting scammers a % of the money they didn't earn. Just because they submit a job full of errors we don't want to fix, they aren't entitled for pay that is set aside for the job done well.

Do you think Upwork delivers good value for the price?

Yes

Are you happy with Upwork's feature set?

Yes

Did Upwork live up to sales and marketing promises?

Yes

Did implementation of Upwork go as expected?

Yes

Would you buy Upwork again?

Yes

Upwork does what it is purported to do -- connects freelancers to clients, and does it better than others we tried. New freelancers come and say they moved over because of the safety the escrow provides, and we use it very efficiently as clients. Even with all its faults, if you need a freelancer for anything, Upwork is a good choice.