Great software, great support, and great customization!
Updated February 17, 2020

Great software, great support, and great customization!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

VanillaSoft is being utilized as a calling software for fundraising initiatives at Bucknell University's Student Calling Program. It easily connects Bucknell's student callers with prospective donors and is a great software for capturing necessary data and results. The administrative back end is very user-friendly, and the end-user result is just as simple to use.

Pros

  • I believe VanillaSoft does a great job of being able to be customized for each individual account. It is largely used in sales but has recently started integrating with higher education institutions. Sales and higher ed fundraising are similar, but the language is very different. VanillaSoft does a great job of being able to fulfill all needs for any company needing to make customization quickly.
  • VanillaSoft has an amazing support team. Any questions, concerns, or issues are addressed immediately and continuously communicated.
  • VanillaSoft does a great job of continually working to improve its product from suggestions made to them. The company is always willing to listen to their customers.

Cons

  • I would like to see the routing filters (list builder) to be a little more visible in anticipating when prospects/leads will be coming to the front of the calling queue.
  • The outbound calls - Although masked with local area code - we are not able to have the name of our organization masking it since they are all different VOIP lines.
  • Great new initiative is texting through VanillaSoft. It's nice to have everything all housed under one system.
VanillaSoft's customer support is the best I've ever seen or worked with!

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

Yes

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

Higher education programs are a great scenario for VanillaSoft, and I highly recommend it for that case.

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