VanillaSoft is a must-have for anyone that works the phone for business
February 14, 2020

VanillaSoft is a must-have for anyone that works the phone for business

Paul Marshall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

I was the only user of VanillaSoft from within my organization. VanillaSoft solves the biggest issue with sales - which for us is follow-up.
  • My conversion rate jumped as as soon as VanillaSoft provided SMS.
  • VanillaSoft allows me to rapidly contact all my leads based on Last In, First Out.
  • VanillaSoft would improve if they allowed other email service providers to offer their product line through their system. This is the only issue I found with VanillaSoft.
  • During the busy season, VanillaSoft allows me to accomplish so much due to their events option.
  • My sales season is from April until about Nov whereby I am busy all the time. VanillaSoft allows me to bump up my sales without adding staff.
VanillaSoft beats both AgileCRM and salesforce hands down. VanillaSoft is simple to use, and functions effortlessly. Both AgileCRM and Salesforce require too much tech know-how. I like to know someone takes care of the tech so I can focus on proving the best experience for my borrowers.

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

Yes

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

If getting to your prospect first is important to you, then VanillaSoft is your solution. I compete with very large lenders who have money to burn on all types of technology. Of course, with VanillaSoft, I can play on an equal playing field with the big lenders. Plus, they offer 3 major forms of communicating with prospects - phone, email, and SMS.