VanillaSoft is a sweet way to make the most of your time
February 14, 2020

VanillaSoft is a sweet way to make the most of your time

Christine Bishop | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

VanillaSoft is used across our whole organization. It is used to hold all of our leads, as well as all of our information on each lead. It addresses all of the needs that our clients need. They are able to see the leads, and any info received by the agent. They are able to request changes that are tailored to their business needs.

Pros

  • VanillaSoft transitions from call-to-call very well.
  • VanillaSoft keeps track of all of the leads, comments, and appointment sets.

Cons

  • Sometimes the auto dial is difficult to use.
  • Sometimes stalls.
  • Positive impact - Reaching the most amount of people consistently.
  • Positive impact - Positive adding the most important info to re-develop the lead.

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VanillaSoft go as expected?

I wasn't involved with the implementation phase

Would you buy VanillaSoft again?

Yes

Scenarios that are well suited for Vanilla Soft include adding marketing leads and calling companies to provide info.

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