VanillaSoft Review!
Updated June 08, 2020

VanillaSoft Review!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

It is being used for fundraising for our organization. 30+ employees use the service and I appreciate that VanillaSoft allows for custom software capabilities to me our organizational needs. It addresses fundraising needs and has capabilities for custom constituent profile information. I really appreciate the needs that it fulfills and the service that it provides!

Pros

  • Custom constituent profile information.
  • Segmented scripts.

Cons

  • SIP error 408.
  • Credit card payments not always processing.
  • Increased sales.
  • Increased performance visibility.
  • VanillaSoft
VanillaSoft was great because it provided custom service capabilities that suited our business needs in a way that other softwares we were looking at did not offer. Also, VanillaSoft provides great customer support M-F 9-5 and they are very accommodating to our business needs. We will be sticking with VanillaSoft because we are now familiar with its capabilities and features.

Do you think VanillaSoft delivers good value for the price?

Not sure

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

It is most appropriate for mass amounts of callers to call at once. It is good because it is a mass fundraising platform and is most suited for scenarios where you can standardize contact information and require many people to work at once. It is great for these types of situations!

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