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VanillaSoft not so vanilla for higher education fundraising
September 02, 2021

VanillaSoft not so vanilla for higher education fundraising

Greg Brousse | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

VanillaSoft has been implemented as the program we use for our annual giving student workers. We have also allowed development officers use the program to make solicitation calls at end of fiscal/calendar year. VanillaSoft is being used by the annual giving team in the office of advancement.
  • Autodial for calling.
  • Ability to track results.
  • Has a texting feature.
  • More stable platform for calls.
  • Priority to whitelist outbound numbers.
  • More appealing display.
  • Increased productivity for officer calls.
  • Increased ROI.
  • Ease of use.
Ruffalo Noel Levitz Engage was the previous platform used. VanillaSoft is much more user-friendly and allows in-house customization and implementation reducing costs.

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VanillaSoft go as expected?

I wasn't involved with the implementation phase

Would you buy VanillaSoft again?

Yes

VanillaSoft is well suited for annual giving calls while remaining very cost effective. The ability to implement is relatively easy and the interface is quite intuitive.
VanillaSoft may not be great in an environment where a very large number of users will be using the program as there are more robust options available.