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Smart CRM with Call Priority System Perfect for Call Centers
September 02, 2021

Smart CRM with Call Priority System Perfect for Call Centers

Neil Sipe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

We use VanillaSoft for routing our call priority list. It is done automatically, therefore, it solved our problem of lengthy calling time and who's who is next in the queue, etc. It gave us a quick turnaround in calling our clients, therefore, it saves time and money for the business.
  • Auto-routing of call list.
  • Customer information management.
  • Click-to-call function.
  • Saving customer's data.
  • Transferring calls between users.
  • SMS function for Australia users.
  • Increased productivity.
  • Save time.
  • Fast turnaround.
  • Better performance report.
VanillaSoft is easy to use and set up. It does not require any coding or complicated setup. The dashboard is pretty straightforward.

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

Yes

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

This application is perfect for call centers or any businesses that require frequent contact with clients. If you have a massive database, VanillaSoft is the best to streamline the process of contacting them. This is less appropriate if you only have a few contacts in the database.