If you are looking for a customizable sales engagement platform, VanillaSoft is the one!
September 10, 2021

If you are looking for a customizable sales engagement platform, VanillaSoft is the one!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

VanillaSoft is being used by our internal sales team who do outbound calls and convert the leads that come across through our various running digital or online marketing channels and campaigns.
  • Customizable lead management.
  • Progressive dialing.
  • Stages including MQL/SQL.
  • Customization.
  • Salesforce integration.
  • Increased efficiency.
  • Time saving of agents.
  • Tracking of single/multiple data points.
  • Time consuming while setting up.
  • Time consuming while customizing.
VanillaSoft is a lot easier to use and manage (from the admin perspective) when compared to using Salesloft or Outreach. Since our main requirement was related to customization of the whole product, VanillaSoft hit the nail hard at the right place and the right time for us. Also, the lead scoring, single data point tracking, as well as pricing, helped us choose VanillaSoft over others.

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Did VanillaSoft live up to sales and marketing promises?

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It falls best at a place where customization is the key requirement. The endless possibilities and the customization it offers are mind-blowing. However, the same customization sometimes comes up to be a problem. It gets too complex and complicated at times to set up everything, especially in the initial phase of using this software.