Great on the user end, backend leaves something to be desired.
October 13, 2021

Great on the user end, backend leaves something to be desired.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vector LMS (formerly Convergence LMS)

My organization uses [Vector] LMS for internal training and compliance on a wide variety of subject matter. It's used organization-wide for things such as information security, HR issues like workplace harassment, etc., but also for department-specific content (i.e. HR interview training, recruiter training, etc.). It solves the problem of reaching the organization and customizing the content so users can do it on their own time at their own pace versus live sessions from a learning and development employee.
  • The user interface and command are fairly self-guiding and self-explanatory. It's not that difficult to know or figure out where to go next or what to click next.
  • The lesson progression and tracker are clear as well. You know easily where you are in a module, how much is left, etc. It also is easy for managers and those on the backend to track progress and see completion.
  • It reaches all employees virtually which is crucial since we are fully remote now and have employees in all time zones across the country.
  • Customizing the [Vector] LMS content can be difficult sometimes on the backend, it is not intuitive and our [Vector] LMS administrators have to get involved every time - even for simple customizations.
  • Improving the experience on the backend when loading or curating content needs improvement. Once it's uploaded it's fine, but getting to that point is cumbersome.
  • Platform stability is questionable at times in terms of timing out, glitches, having to restart modules, etc. This should be looked into and made more stable.
  • I cannot speak to the cost of the platform as I wasn't involved in the process, but it seems to be a good investment. Most features are logical and easy to use unless you're on the backend.
  • The negative impact is most felt by leaders that want custom content to be created or uploaded. This is not a quick turnaround and can cause delays or issues.
  • The positive impact is it allows people to complete it at their own pace and can be reached by all employees. Especially in the virtual environment, it is really useful.
I was not involved in the selection process for [Vector] LMS; however, from my experiences with other platforms, this one seems to be solid. It's not perfect as no platform is, but it seems to get the job done especially for those on the user end. As mentioned, if you want to upload custom content it can be a task that requires more time and effort than it should.

Do you think Vector LMS and Industrial Manufacturing Training delivers good value for the price?

Not sure

Are you happy with Vector LMS and Industrial Manufacturing Training's feature set?


Did Vector LMS and Industrial Manufacturing Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vector LMS and Industrial Manufacturing Training go as expected?


Would you buy Vector LMS and Industrial Manufacturing Training again?


A good scenario for this program is when you need to roll out more customized and specific content that is targeted to a specific department or group. Each leader or department can create their own content that makes it easy for their own employees to complete and finish it at their own pace and on their own hours. It is not that great for leaders or administrators that want to create and upload custom content, this process is not easy and takes more time than it should.

Vector LMS and Industrial Manufacturing Training Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Not Rated
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning